"Account Collection Specialist"

Posting Details

Working Title
Account Collection Specialist

Position Number
01014A

Department
FINANCE OFFICE

Location
Norfolk, VA

Type of Position
Classified

Type of Job
Full Time

EEO Category
B Professionals

Job Description

This position is responsible for performing the assignment; accounting; and tracking of past due University accounts per the Commonwealth of Virginia and University policy and procedures. This position finalizes accounts with the Department of Taxation. This position performs the assignment of Perkins loans. This position will provide a central point of communication for collection agencies and internal staff.

Knowledge, skills and abilities

Working knowledge of the Fair Debt Collection Practices Act, FERPA and Account Receivable applications. Working knowledge of state and federal regulations concerning delinquent accounts and collection laws. Working knowledge of Generally Accepted Accounting Principles. Working knowledge of effective collection techniques and the ability to apply those techniques to collection of accounts. Demonstrated proficiency with Microsoft Office applications, especially Excel. Excellent interpersonal skill, strong problem solving, analytical and communication skills, both written and oral.
Ability to compose effective collection correspondence. Demonstrated ability to work with automated financial systems. Demonstrated ability to perform complex mathematical computations.

Special licenses, registration or certification

None

Education or training

none

Level and type of experience

Some closely related working experience in the collection of delinquent accounts or in student accounts receivable.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Some Banner experience. Financial Aid, Student Services, Student Account or related background preferred. Bachelor’s Degree in Accounting, Finance, Business Administration or an equivalent combination of education and/or experience.

Conditions of Employment

This position is considered essential personnel and may be subject to working during university closings.

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

Annual Salary/Hourly Rate
Salary commensurate with education and experience

Job Requisition Number
S03162

Job Open To
General Public

Open Date
12/22/2025

Open Until Filled
Yes