Job Description

Responsible for providing services to students and the public in matters relating to financial aid, cashiering, admissions, and registration. Functions as a central point for in-person, phone, e-mail, and web-based student service. Performs all functions and activities within the guidelines and philosophy set forth in the BMCC Mission, Vision, and Strategic Plan.

Essential functions as they relate to specific center:

• Performs all general office functions including answering telephones, greeting public, staff, and students, taking and delivering messages, and provides information and assistance as necessary. Maintains the office filing system and participates in mail pick up and distribution.
• Provides the highest level of customer service, exhibiting positivity and our core vision of putting students first.
• Communicates College general admission policies and procedures to the community, students, and staff and assists students with registration process and procedures.
• Attends staff meetings and participates in activities including community events held at BMCC Baker.
• Assists director as requested with training of all new front office employees.
• Assists with student registration and collection of fees. Enter registration information in the administrative system. Enters fee information into Accounts Receivable and balances daily receipts. Prepares and makes bank deposits as needed.
• Maintain office supplies for both general office needs and instructor needs. Orders, receives, distributes, and returns supplies, materials, and equipment requested by the Center Director.
• Schedule classrooms for courses, workshops, or meetings. Ensures assigned room will properly accommodate the number of students/attendees and maintains facility room scheduled. Ensures the room will have the appropriate technology for room use.
• Maintains usage of instruction technology, along with computer and LCD projectors if requested. Report to Information Technology if equipment is not functioning properly. Operates and trouble shoots distance education technical equipment as needed under the direction of an IT Technician.
• Provides information to College and Career Preparation, Small Business Development staff, and other groups as necessary.
• Schedule and proctor tests for BMCC courses and placement tests, distance education offerings, Kaplan Nursing Admission testing, pesticide testing, building codes, and other educational institutions as requested insuring the integrity and requirements of the test. Proctors all PearsonVue tests, including but not limited to GED.
• Maintains an appointment calendar for advising, orientation, and testing.
• Assists with providing support to faculty.
• Provides on-call clerk/receptionist with procedural updates.
• Processes batch registrations for on and off-site activities such as workshops, community education, etc.
• Organizes and performs data input related to course scheduling in conjunction with the Office of Instruction.
• Identify facility issues and report to Facilities in Pendleton via helpdesk ticket.
• Maintains sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Maintains the confidentiality and security of protected student information in accordance with FERPA regulations.
• Efficiently utilizes computer software and resource documentation to provide accurate, proactive, and integrated information to students, staff and the public using current software programs including Microsoft Office Suite.
• Maintains hard-copy and electronic College and campus information such as schedule and facility information; program information (academic, special populations, student employment, clubs, etc.); campus/parking maps and event calendars; and service options, locations, and hours.
• Refers parties to appropriate areas as needed.
• Assists the Center Director and Director of Public Relations with marketing, publicity, and social media as directed.
• Perform other duties as assigned.

Qualifications

Knowledge, Skills and Abilities: Individuals must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to communicate using correct grammar, syntax, and spelling.
• Ability to effectively and efficiently use selected computer hardware and software programs, including Microsoft Word, Excel, PowerPoint, Windows, Outlook and the Internet.
• Ability to effectively and efficiently use BMCC Student Management and Learning Management Systems.
• Must maintain a positive attitude and provide a professional level of customer service.
• Must be able to maintain a professional work environment and conduct business with the highest ethical standards.
• Must be flexible and able to work in a team environment as well as independently. Ability to work with limited guidance, manage multiple tasks, to prioritize effectively, and be organized.
• Must be sensitive to and understand the diverse socioeconomic, academic, cultural and ethnic backgrounds of community college students.
• Must possess knowledge of or be willing to learn and apply BMCC Student Financial Aid forms, policies and procedures and the Family Education Rights and Privacy Act within 60 days of hire.
• Must effectively apply knowledge of office and College policy and procedures.
• Knowledge and understanding of certificates and programs offered by the college.
• Must be able to consistently meet deadlines.
• Ability to sit and/or stand for extended periods of time.

Required Education and Experience:

• A high school diploma or equivalent.
• Two (2) to four (4) years of direct customer service and administrative support.
• Experience with Microsoft Office Suite and Windows, or comparable.

Preferred Education and Experience:

• Associate degree or related schooling.
• A background in accounts receivable.
• Experience with networked programs and document imaging.
• Bilingual, written and verbal, in English/Spanish is preferred.

Other Aspects of this Position:

Must be able to work occasional evenings and weekends as needed. May be called in for emergency situations when the Director is not available. Hours are subject to change based upon the needs of the office. Hours may be adjusted to work a flexible schedule if necessary.

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