Admissions Specialist I

About Us

Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree-granting public institution, is the most affordable public state university in Georgia. MGA has five campuses-Macon, Cochran, Dublin, Eastman, and Warner Robins, all located in central Georgia-and global outreach through its fully-online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia's 159 counties. The University has six academic schools, including Georgia's flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Job Summary

The Admissions Specialist analyzes complex criteria to make decisions for academic admissibility. This position must demonstrate professionalism at all times, as a front-facing representation of the University.

Responsibilities

Issue Admissions Decisions for Incoming and Returning Students (65%) -

• Evaluate student files, to include test scores and other supporting documents, to determine admissibility to the institution.
• Enter student data into the computerized database.
• Maintain data integrity.
• Use multiple information systems to evaluate and process student files.

Serves Students and Family Members, Facutly, and Other Staff with Outstanding Customer Service (35%) -

• Communicate with potential students regarding admission and enrollment into the University.
• Collaborate with recruitment, advisement, and other internal entities to ensure seamless transition through the enrollment phases.
• Provide campus tours to prospective students, as needed.
• Perform related duties as assigned.

Required Qualifications

Educational Requirements

High school diploma/GED and four years of higher education enrollment experience: or a combination of education and directly related experience.

Required Experience

Previous customer service experience.
Technical aptitude and experience with databases and information systems.

Preferred Qualifications

Other Preferred Qualifications

Knowledge of college policies and procedures
Knowledge and skill in the use of the Banner database, imaging system, and CRM system
Skill in the provision of customer service to applicants and students

Knowledge, Skills, & Abilities

• Knowledge of customer service skills
• Skill in organizing and prioritizing work demands.
• Skill in time management
• Skill in use of computers.
• Ability to work in a dynamic fast-paced environment.
• Ability to work with minimum supervision.
• Ability to understand and adhere to institutional, USG, and national policies, procedures, and best practices.
• Excellent written and verbal communication skills.

Other Information

This is a non-exempt (hourly paid) position and includes a comprehensive benefits package. Benefits include:

• Health insurance
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life Insurance
• Sick Leave
• Vacation Leave
• Parental Leave
• Retirement
• Employee discounts
• Tuition reimbursement

Background Check

Employment offer is contingent upon completing a background investigation, including a criminal background check demonstrating your employment eligibility with MGA, as determined by MGA in its sole discretion, confirmation of the credentials and employment history reflected in your application material, and, if applicable, a satisfactory credit check.