Question 1

What are the primary responsibilities of the Student Accounts Advisor?

Accepted Answer

The role focuses on caseload management (50%) , handling ~4,000 students via in-person, Zoom, and email for financial counseling and retention support. Additional duties include account auditing (25%) for discrepancies, refunds, and compliance, plus systems expertise (25%) in Banner, Odyssey, TransferMate with FERPA adherence. Explore similar administration jobs at MIT.

Question 2

What qualifications are required for this customer service advisor position?

Accepted Answer

Required: 5+ years in student accounting or financial aid; high school diploma; exceptional research skills for regulations; advanced Microsoft Excel ; strong interpersonal and negotiation abilities; FERPA-savvy. Preferred: Bachelor’s degree. Ideal for higher ed pros; see higher ed admin jobs .

Question 3

Is a Bachelor’s degree mandatory for the Student Accounts Advisor role?

Accepted Answer

No, a high school diploma or equivalent is the minimum required qualification , but a Bachelor’s degree is preferred . Emphasis is on 5+ years experience in university financial services, analytical prowess, and software adaptability like Banner systems.

Question 4

What technical skills and systems are needed for this MIT position?

Accepted Answer

Expertise in MIT’s Banner , Odyssey , TransferMate required, plus advanced Microsoft Office Suite (Excel) . Commitment to learning new tools and ensuring FERPA compliance is essential. Check higher ed career advice for skill-building tips.

Question 5

How do I apply for the Advisor for Student Accounts role at MIT?

Accepted Answer

Applications are open until May 15, 2026 . Submit via MIT’s portal with resume highlighting 5+ years experience and skills. Tailor for fast-paced environment. View more university jobs in Cambridge, MA .

Question 6

What is the work environment like for this customer service position?

Accepted Answer

High-volume, deadline-driven in Student Financial Services at MIT. Flexible, patient demeanor needed for multi-channel support (in-person, Zoom, email). Collaborate with campus partners; represent at events. Perfect for higher ed jobs enthusiasts.

Advisor for Student Accounts and Customer Service

MIT - Massachusetts Institute of Technology

Cambridge, MA

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