Billing Clerk Intermediate - Onsite

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan-Flint invites applications for the position of Billing Clerk Intermediate. We seek experienced candidates with demonstrated billing expertise and a strong customer-service focus. This role supports our third-party billing processes and includes follow-up on unpaid accounts to help ensure timely resolution.

The Billing Clerk reports to the Accounts Receivable Manager and works collaboratively with the Cashier, Student Accounts team, and other campus departments. The position also provides backup and additional support to team members as needed

Responsibilities*

Third Party Billing

• Oversee the full third-party billing cycle, from invoice creation through payment posting and reconciliation.
• Coordinate billing for a wide range of sponsors, including U.S. military branches, federal and state agencies, foreign governments, and employer partners.
• Partner with the K-12 department and multiple school districts to bill Dual Enrollment and Early College programs.
• Conduct ongoing follow up to ensure timely payment receipts; initiate re-billing and resolution steps as needed.

Communication

• Communicate with third-party payers via email, phone, online portals/websites, and in-person interactions.
• Partner with management and campus departments to proactively outreach to students with outstanding balances.
• Contact students with past-due balances using approved methods (letters, email, phone, text messaging).
• Document and maintain accurate records of all communications and follow-up activity.

Accounts Receivable

• Verify, post, and reconcile third-party payments; evaluate accounts and initiate refunds when appropriate.
• Assist students with establishing repayment plans and deferred payment agreements.
• Respond to account inquiries and provide supporting documentation related to charges, payments, and balances.
• Support core accounts receivable functions, including monthly billing, late fee assessment, holds, monthly collection statements, and collections follow-up.
• Process petty cash transactions and balance/reconcile the fund.
• Prepare the monthly bank reconciliation.

Customer Service

• Provide responsive, professional service to students, parents, university departments, and third-party agencies via in-person, phone, and email.
• Interpret and explain University of Michigan policies and procedures related to student accounts.
• Resolve routine issues independently and escalate complex matters as appropriate.
• Ensure compliance with FERPA and institutional privacy requirements.
• Perform other duties as assigned.

Required Qualifications*

• High school diploma or equivalent.
• Two or more years of relevant experience to include customer service, accounts receivable and/or third-party billing.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools (Gmail, Chat, Drive, Calendar, Docs, Sheets, Forms).