"Assistant Director of Operations, University Cashier's Office"

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Location:

Raleigh, NC

Essential Job Duties:

The Assistant Director is an integral member of the senior management team, providing strategic leadership and hands-on oversight of the University Cashier's Office (UCO). In this role, you will guide and support the planning, supervision, and coordination of key functions, including billing, collections, and the accurate, compliant disbursement of university, federal, and state financial aid. The Assistant Director plays a central role in driving continuous improvement, streamlining processes, and raising the bar on customer service, all while ensuring adherence to financial regulations and audit standards.

The core responsibilities fall within four primary functions outlined below:

Strategic Leadership & Operational Oversight:

• Lead strategic planning, resource management, and budget oversight to improve efficiency, effectiveness, and customer service.
• Direct core student financial processes, including billing, account statements, payment plans, and collections, impacting the financial experience of thousands of students annually.
• Recommend policy and process improvements to mitigate risk, strengthen internal controls, and ensure regulatory compliance.
• Make key operational and policy decisions in collaboration with the Director to advance departmental and university objectives.

Process, Systems & Compliance Expertise:

• Modernize and optimize UCO business processes and systems, including billing, disbursement, and collections.
• Lead system implementations, major process redesigns, and change management initiatives to ensure smooth adoption across staff and stakeholders.
• Serve as subject matter expert on student accounting, financial aid policies, and federal/state regulations (e.g., Title IV, FERPA, IRS).
• Ensure compliance with audit standards and institutional policies, translating complex regulations into clear procedures.
• Provide technical guidance on Student Information Systems and related financial databases.

Team Leadership & Departmental Management:

• Lead, supervise, and develop UCO staff; manage performance, coaching, and professional growth.
• Oversee operational decisions in the Director's absence and ensure secure, accurate functioning of financial systems and building access.

Stakeholder Engagement & Customer Experience

• Build partnerships across campus to support seamless operations and policy alignment with Finance, Registrar, Academic Affairs, and other units.
• Resolve complex, escalated customer issues and maintain high standards for communication with students, parents, faculty, and staff.
• Model professionalism, ethics, and cultural awareness in all interactions and communications.

If you are a collaborative and detail-driven leader who brings strong operational judgment, regulatory expertise, a commitment to service excellence, and you thrive in a complex, student-centered environment, we encourage you to apply.

Other Work/Responsibilities:

In addition to the core responsibilities of this role, there will be occasional opportunities to take on additional duties. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department's operations.

Minimum Experience/Education:

A relevant post-Baccalaureate degree with a minimum of three (3) years or greater of related professional experience, or a relevant undergraduate degree and a minimum of five (5) years or greater of relevant experience may be substituted for the advanced degree.

Required Qualifications:

• Proven ability to utilize complex critical thinking for strategic planning, organizational problem-solving, and supporting major change initiatives.
• Expert knowledge of Title IV regulations and federal, state and university policies governing financial aid disbursement, cash management, and student accounting.
• Superior communication and interpersonal skills required to deliver positive, effective service and build trust with students, parents, and diverse university stakeholders.
• Exceptional analytical ability to assess complex financial accounts, diagnose issues, and implement effective resolution strategies.
• Strong organizational skills, proficiency in Microsoft Office (Excel), and the capacity to quickly master complex student information systems.

Preferred Qualifications:

• Experience with PeopleSoft Student Financials, Banner, or similar ERP system.
• Previous experience in a university cashier or financial aid office.

Required License or Certification:

n/a

AA/EEO Statement:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.