"Assistant Director - Student Support"

Position Announcement

Join a passionate team in UVU's new Student Success Center, dedicated to empowering students through innovative support services. As Assistant Director for Student Support, you'll lead impactful initiatives that foster student success, resilience, retention, and completion. This is a unique opportunity to grow as a leader while making a meaningful difference in the lives of students every day.

Summary of Responsibilities

• Supervisory Duties: Hire, train, and manage the Student Support Coordinators. Conduct performance appraisals, provide feedback, and facilitate professional development. Lead, mentor, and motivate the team to achieve program goals. Create and deliver yearly training to the entire success team - this includes knowledge of and updates to campus resources, department procedures, area best practices, and campus protocols. Develop and execute a triage protocol to ensure UVU students are connected with the appropriate resources.
• Strategic Outreach: Design and develop program objectives, policies, and procedures. Directly oversee student support outreach campaigns from their first day in classes through to their completion. Develop and implement timely personalized outreach campaigns, geared towards furthering positive retention rates and overall student success. For each program, identify key times of year to schedule, continually analyze, and modify outreach campaigns to ensure effectiveness with UVU students. Remove campaigns as necessary.
• Data Management: Coordinate with the University BIRS team to design appropriate and necessary reports. Manage area data and processes, including instructing Student Success Coordinators on proper protocol for data access, storage, and usage as it pertains to their respective caseload. Transfer raw data into usable formats for team use, campus sharing, and data reporting needs. Create and analyze area data to ensure effectiveness and student success within the student success team and their campaigns.
• Student Success Center Campus Liaison: Seek out and build relationships with university resources. Create and present information to campus partners on how the center can help with retention and student success initiatives. Organize and execute events/open houses that provide the Student Success Center with an opportunity to help students, spread awareness, and create a friendly and welcoming environment for students needing support. Provide faculty and staff with departmental trainings and other retention and completion trainings upon request.
• Other duties as assigned.

Qualifications / Licenses / Certifications

A master's degree in a related field from an accredited institution is required, and three years of experience related to the job description, OR a combination of education and/or experience totaling nine years.

Preferred Qualifications:

• Graduate degree in a related field.
• Spanish and multi-lingual proficiency is preferred.

Knowledge / Skills / Abilities

Knowledge

• Knowledgeable and familiar with supervisory processes.
• Knowledgeable and familiar with customer relationship management.
• Knowledgeable and familiar with student development theory and practices.
• Knowledge of relationships between manual and automated processes.
• Knowledge of confidentiality requirements regarding FERPA regulations.
• Knowledge of Banner student data management and best practices preferred.
• Knowledge of UVU processes, resources, and values.

Skills

• Strong interpersonal and communication skills.
• Confidence and skill in leading and managing employees.
• Skills in interpersonal problem-solving and decision-making.
• Skills in organizing and maintaining records.
• Skills in program maintenance, measurement, and organization.
• Skills in database management.
• Skills in using computers and computer applications (i.e., spreadsheet, database, word processing, presentation, etc.).

Abilities

• Ability to perform a variety of complicated tasks and meet project deadlines.
• Ability to learn new systems and become an expert while making recommendations to enhance efficiency.
• Ability to follow directions and work with little to no supervision.
• Ability to effectively communicate, orally and in writing, with a variety of individuals and groups.
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Ability and commitment to provide excellent customer service and a willingness to be a team player.
• Ability to instruct, motivate, and advocate for others. Ability to adapt and act quickly in an ever-changing environment.