"Audio/Visual Technologist 2"

Job Summary

Under general supervision, the AV Technologist II will set up and operate a variety of instructional technologies, video conferencing, and AV equipment, collaborating with faculty, staff, and students with an emphasis on excellent customer service. They will provide clear, concise, and diplomatic communications to resolve issues and they will work as an integral part of the instructional support team to provide support collaborative learning and presentations. The AV Technologist II will also provide tier II support, interacting with the Lead AV Technologist and the AV Engineering & Systems team. The AV Technologist II will work within a team-based environment and require excellent communication skills among the team and customers. They will also mentor and train student AV support workers. They will be required to enter & resolve incidents/tasks into the Service Now service management system. Weekend and evening support of events may be required as needed.

Responsibilities

• FACILITATES USE OF AUDIO/VISUAL TECHNOLOGY: Sets up, tests, and facilitates use of the audio/visual systems, video teleconferencing systems, lecture capture systems, audio conferencing systems, Zoom/MS Teams, computers, software, and related technology to support classroom teaching, meetings, and special events. Provides assistance and technical support to presenters to ensure successful presentations and use of audio/visual systems.
• INSPECT AUDIO/VISUAL EQUIPMENT: Conducts periodic inspections of audio/visual equipment and classroom technologies to proactively identify potential issues and minimize risks to the client's effective use of the room AV systems.
• MONITORS AND SUPPORTS LIVE DELIVERY: Monitors and supports live delivery of instruction and special events utilizing audio conferencing and video conferencing learning technologies.
• DIAGNOSE AND RESOLVE ISSUES: Diagnoses and resolves tier 1-2 level hardware and software issues.
• PARTICIPATES IN RECOMMENDATIONS: Participates in the recommendation and development of reliable, efficient, and cost-effective solutions.
• INVENTORY: Maintains inventory of audio/visual systems and checkout equipment.
• ADDITIONAL DUTIES: Any other tasks/duties as may be assigned or necessary, including support of classes and events outside of the normal business hours.
• COORDINATION: Coordinates with other IT Teams to resolve escalated technical and functional issues.
• TRAINING AND MENTORING: Trains and mentors new AV student workers and new full-time AV staff.
• Perform all other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university and two years of related experience OR Associate's degree from an accredited college or university and four years of related experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and six years of related experience. Must maintain a valid driver's license.

Preferred Qualifications

Bachelor's or Associate's degree from an accredited college or university in IT, Computer Repair, Electronics, Audio-Visual, Engineering or related area. InfoComm-Recognized AV Technologist Certificate preferred. Experience working in Higher Education and/or Hospital environment. Experience in assisting with documenting functional requirements, determining technical specifications. Experience in Windows and Macintosh hardware/software support. Experience with providing excellent customer service.

Knowledge, Skills, & Abilities

KNOWLEDGE

• Knowledge of teleconferencing, video conferencing, presentation systems, sound systems, SmartBoards, document cameras, wireless mic systems, Echo360 Lecture Capture, Zoom/MS Teams Web conferencing, Live streaming, and related audiovisual hardware found in classrooms, conference rooms, and event settings.
• Knowledge of network connectivity.
• Knowledge of using hand tools of the AV trade is a plus.
• Knowledge of Microsoft Office products.

SKILLS

• Excellent interpersonal, written, and verbal communication skills.
• Detail-oriented with strong prioritization and organizational skills.

ABILITIES

• Ability to communicate effectively.
• Ability to maintain the following attributes while under pressure from deadlines: technical capability, professionalism, self- motivation, self-discipline, and focus.
• Ability to climb ladders and lift in excess of 50lbs.
• Ability to walk, stand, kneel, and crouch for long periods of time.
• Ability to troubleshoot and resolve AV system issues.
• Ability to prioritize and execute tasks in a high-pressure environment; Analytical and problem-solving abilities.
• Ability to work before or after hours/weekends as required.
• Ability to read and understand technical documentation and conduct research.

Shift/Salary/Benefits

Shift: Days; M-F

Pay Band: B7

Salary: $20.29/hourly-$20.83/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Location

Augusta University-

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904