Bobcat Depot Manager, Customer Resources

Position Overview

Direct oversight of the Bobcat Depot business operations and staff. Includes software/hardware sales for students and all university departments, support questions, training of staff/students, processing of ID cards, inventory of hardware/software, satisfy the on-going requirements of maintaining an Apple Campus Store, budget of Bobcat Depot, marketing of Bobcat Depot to departments/incoming students and current students, maintaining web site, and quarterly updates. Assist customers with Microsoft installs, Adobe installs, & other basic tech support. Provide information regarding vendor/manufacturer policies, terms and warranties. License all apparel and gift items within the retail space. Plan and coordinate offsite sales locations for special events.

Key Responsibilities Include

Lead Bobcat Depot

Develop strategic business objectives to support our goals. Direct staff through evaluation and education (supervising, coaching for improved performance; employee performance evaluations, etc.). Develop, forecast and monitor store/department budget involving computer hardware, software, supplies and service (analyzing financial objectives, establishing budget and monitoring financial procedures). Oversee that daily deposits and cash handling procedures/policies are followed and completed in a timely fashion. Calculate monthly sales tax report submitted to state. Compile monthly departmental billings which is submitted to Finance for processing. Manage the acquisition and dispersal/sales of computer hardware, software, accessories. This includes selecting products appropriate to sell at the store (educate sales staff; display, pricing and merchandising products and services.) Create inventory control levels for the store, identify trends and determine action plan, evaluate outcomes. Manage relationships with hardware and software vendors. Facilitate large hardware and software purchases, as well as apparel and gift items.

Support

Assist students, faculty and staff with technology needs. Monitor customer experience and customer services­ related concerns. Create and maintain a retail store (supplies, signs, demo units, display racks/bookcases, etc.). Ensure the requirements of our Apple Campus Store contract is met (i.e. weekly inventory, monthly sell-thru reporting, quarterly business plans).

Market

Establish promotional/marketing programs for the Bobcat Depot (create advertising campaigns; in-store displays and signage, facilitate technology events; host manufacturer's reps; promote special sales opportunities; create social media content for store; and other related marketing strategies). Create and maintain relationships with colleges to acquire their academic recommendations for software and computer hardware for the students in order to provide our customers a list of what they will need (and also enable the Bobcat Depot to acquire these products for resale). Create and edit web pages for Bobcat Depot (vendor specs, accessories, our services, on-line ordering page/form, academic recommendations, etc.). Promote the Bobcat Depot for new faculty/ student orientations (this involves multiple orientations throughout the school year and summer).

Software and Hardware Support

Microsoft installs, Adobe installs, & others. Provide technical support to educational customers regarding vendor/manufacturer policies, terms and warranties.

Accountable for hiring, training, scheduling of, providing performance management, managing career development and salary administration of contract and student staff. Provides leadership, coaching, mentoring, and technical expertise to the Bobcat Depot team.

Position Profile

Oversees retail operations at campus stores. Procures inventory and maintains inventory records. Distributes equipment, materials, and supplies. Promotes store through a variety of marketing strategies.

Minimum Qualifications

Requires a Bachelor's degree in a related field, 5 or more years of related professional experience, and 3 or more years of supervisory experience, or equivalent education and experience.

Special Instructions to Applicants

To apply, please complete and submit the online application and be prepared to attach 3 separate documents: Current resume, Cover Letter, and a list of 3 professional references with current contact information including email addresses. Review of applications will begin immediately and continue until the position is filled. For full consideration, please apply by 11:59 p.m. EST on the close date. This is an in-person position located on the Athens campus.

Pay Rate

The proposed salary range for this position is $44,592 to $74,196. The salary negotiated at the time of offer will be commensurate with education and experience while also considering internal equity.