"Business Service Center Specialist I or II, Athletics"

Job Description

Business Service Center Specialist I or II, Athletics

Location: San Antonio, TX

Regular/Temporary: Regular

Job ID: 13986

Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property — for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Applications will be accepted through 11:59 PM CDT on 9/12/2025. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Commensurate with education, experience and qualifications. Salary is dependent on level of position.

Hours: Up to 40 hours per week.

Level I: non-exempt.

Level II: exempt

Required Application Materials:

• Resume is required.
• Cover letter is preferred.
• Name and contact information for at least 3 professional references.

Essential Functions

Job Summary

To provide support for financial and human resource administration activities to the Business Service Center. Responsible for the administration and monitoring of financial and business transaction processes in support of the Business Service Center.

Core Responsibilities

Business Center Specialist I

1. Receives reviews, analyzes and processes business, financial and payroll/personnel related transactions into a variety of the University software systems. Transactions include a combination of accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management and project scheduling.
2. Compiles and analyzes financial information to post entries to accounts in automated finance system; allocates expenditures, encumbrances, receipts, receivables, etc., based on reports and schedules; reviews and processes requisitions; confers with department for clarifications and specifications, and preferred supplies; confers with vendors to obtain product or service information such as price, availability, and delivery schedule.
3. Ensures timely and accurate processing of all personnel actions in automated HR system to include, but not limited to, creating and submitting documents/ requests via respective institutional systems, in accordance with established University and HR policies and procedures.
4. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures. Elevate issues to the supervisor as appropriate.
5. Maintains a high degree of confidentiality and ensures safety of all confidential and sensitive information this position is privy to.
6. Acts as liaison between departments and internal or external customers; interacts with clients by telephone, electronically or face to face to identify and support their transactional needs/requirements; proactively engages customers through reporting and personal responses.
7. Researches and evaluates all relevant information to handle inquiries and complaints; responds promptly to customer inquiries/requests; addresses customer complaints; elevates unresolved issues to the appropriate resources.
8. Effectively manages client expectations and provides consistent client updates; keeps records of client interactions, transactions, and actions taken; communicates and coordinates with internal departments as needed to resolve client issues.
9. Performs other duties as assigned.

Business Service Center Specialist II

1. Responsible for the administration and monitoring of complex financial and business transaction processes in support of the Business Service Center.
2. Receives, reviews, analyzes, and processes complex business, financial, and payroll/personnel-related transactions into a variety of University software systems.
3. Transactions encompass a variety of tasks, including accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.
4. Prepares, analyzes, and creates statistical, financial, and related ad hoc reports.
5. Reviews budgets for accuracy and compliance with procedures and regulations.
6. Compiles and analyzes financial information to post entries to accounts in an automated finance system.
7. Allocates expenditures, encumbrances receipts, and receivables based on reports and schedules.
8. Reviews and processes requisitions, and confers with the department for clarifications, specifications, and preferred supplies.
9. Engages with vendors to obtain product or service information such as price, availability, and delivery schedule.
10. Coordinates recruitment and hiring efforts for exempt and non-exempt personnel, creates employment requisitions for posting, and reviews applications and related documentation.
11. Ensures timely and accurate processing of all personnel actions in the automated HR system, including but not limited to creating and submitting documents/requests via respective institutional systems, while following established University and HR policies and procedures.
12. Provides informational assistance to prospective and current employees regarding the University.
13. Collaborates closely with Human Resource Services regarding employee relations and compensation matters.
14. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures.
15. Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information privy to this position.
16. Acts as a liaison between departments and internal or external customers, interacting with clients by telephone, electronically, or face-to-face to identify and support their transactional needs and requirements.
17. Engages customers through reporting and personal responses, researches and evaluates all relevant information to handle inquiries and complaints, and promptly responds and resolves customer inquiries and/or complaints.
18. Manages client expectations and provides consistent client updates.
19. Maintains records of client interactions, transactions, and actions taken.
20. Collaborates and coordinates with internal departments as needed to resolve client issues.
21. Promotes safety and environmental protection by immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/protocols; and participating in appropriate safety training.
22. Performs other duties as assigned.

Required Qualifications

Business Center Specialist I

• Associate's degree from an accredited institution (Experience can substitute on a one for one basis).
• Two (2) years related experience in one or more of the following areas: Purchasing, Travel, Financial Reporting or Human Resources.
• This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.

Business Center Specialist II

• Bachelor's degree from an accredited institution (Experience can substitute for the degree on a one-for-one basis).
• Three (3) years of related experience in one or more of the following areas: Purchasing, Travel, Financial Reporting, or Human Resources.
• This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.

Preferred Qualifications

Business Center Specialist I

• Bachelor's degree from an accredited institution.
• Experience with an electronic application recruiting system.

Both Levels

• Experience with PeopleSoft and PeopleSoft eForms.
• Experience with Banner or equivalent student system.

Knowledge Skills, and Abilities

• Excellent oral and written communication skills.
• Excellent organizational skills.
• Knowledge of personal computers. Microsoft Word, Excel, and financial software, and/or systems.
• Proficient in Microsoft Office Suite (Level II).

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions

Office environment.

Level II only: May be required to work additional hours during peak periods. Ability to travel to and from meetings, training sessions, or other business-related events. Occasional after-hours and weekend work or overtime may be required.

Physical Demands:

Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally. Exerts up to 10 lbs. of force occasionally.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.