"Circulation Associate"

Job Details

Circulation Associate
Job ID: 292312
Location: Georgia Southern - Savannah
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Armstrong Campus - Savannah, GA

Department Information

Library General Operations

Job Summary

The Circulation Associate is responsible for the daily provision of high-quality library circulation and reserve services. This position requires constant interaction with library staff and student workers, and with library users in person, by phone, or via IM. Training and supervision of student employees and assisting in their recruitment is also a significant responsibility, which requires sensitivity and understanding of academic demands in arranging work schedules. Work is performed independently on the basis of a general assignment of responsibilities and oversight by the Head of Circulation and Interlibrary Loan. Schedule varies, with some night and weekend work.

Responsibilities

• Train and supervise Circulation Assistant and student employees in policies and procedures for book and media circulation, stack maintenance, and reserve functions. Coordinate professional development and ongoing training
• Outreach activities including developing user guides, promotional handouts, informational flyers/signs, and brochures
• Provides welcoming, courteous, and actively engaged customer service, including greeting and communicating with faculty, staff, students, and community patrons in person, or by phone, email, or online chat, to identify and address their actual service needs
• Oversee the customer service operations and scheduling of the Circulation Desk during hours of operation, as well as providing assistance to patrons, including interpreting library policies and procedures and providing information about access to collections and spaces
• Assign and oversee stacks maintenance tasks, including shifting, shelving, and shelf reading
• Oversee notices for overdue and lost library materials, accept fines and fee payments and record receipt of payment, block and unblock student accounts in Banner to resolve problems with overdue materials
• Conduct materials processing including cataloging and processing of reserve texts and equipment
• Communicates and cooperates with faculty and staff across the libraries, the University, and USG libraries to resolve complex issues
• Work to enhance services, develop effective policies, and streamline work practices in consultation with the Department Head
• Resolve or report various problems, e.g. patron complaints, errors in item records, patron record inaccuracies, patron account disputes, computer system malfunctions, and hardware/equipment failure; Responsible for ensuring safe building environment and handling/reporting facility and safety

Shift Specifics

• Schedule varies during intercessions and to cover evenings as needs arise
• Includes weekend shifts and early morning hours

Required Qualifications

Educational Requirements

• High School Diploma or equivalent

Required Experience

• Two (2) or more years of related work experience

Preferred Qualifications

Preferred Educational Qualifications

• Bachelor's Degree

Preferred Experience

• Experience providing high level customer service
• Experience supervising others
• Library experience
• High level of proficiency with Microsoft Word, Excel, PowerPoint, and Publisher

Proposed Salary

$18.30 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Optional Documents to Attach

• Schedule of Availability

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to maintain confidentiality and secure sensitive information
• Ability to work a varied schedule, including evening and weekend hours
• Ability to adapt to changes in schedule

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Effective detail orientation, problem-solving, and analytical skills

Apply Before Date

November 21, 2025

Application review may begin on November 13, 2025.

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.

For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.