"Interlibrary Loan Lending Specialist"

Interlibrary Loan Lending Specialist

Company:

Virginia Tech

Job Location:

Blacksburg, 24061

Category:

Libraries

Type:

Full-Time

Job Description

Reporting to the Interlibrary Loan and Resource Sharing Supervisor, the Lending Specialist is responsible for ensuring the provision of prompt, courteous, and high-quality services to the Virginia Tech community and libraries external to Virginia Tech. This role is focused on the daily operation of interlibrary lending services for libraries and institutions external to Virginia Tech, meeting consortium commitments and professional obligations of the department, maintaining high service standards, ensuring that all interactions with library users and partner institutions are prompt, courteous, and efficient, while ensuring compliance with copyright laws, licensing agreements, and interlibrary loan best practices.

The Lending Specialist performs bibliographic searches to process routine requests from other libraries, and resolves complex service problems within established guidelines; and, trains and directs the work of wage and student labor to assist in fulfilling such requests. The Specialist also provides essential back-office administrative support for lending operations.

Required Qualifications

• Interlibrary loan or comparable public service experience in a library setting.
• Demonstrated experience to interpret, explain, and apply library policies to resolve problems.
• Demonstrated experience searching bibliographic records using an integrated library system or library services platform, a library discovery service, or other electronic resources.
• Experience using tools such as Microsoft Excel, Google Sheets, or similar platforms for data collection and reporting, and for documenting policies and procedures
• Demonstrated experience training and directing the work of employees.
• Must be able to receive P-card approval and maintain P-card authorization/access.

Preferred Qualifications

• Interlibrary loan or comparable public service experience in an academic library.
• Experience working with Alma, Worldcat Discovery, RapidILL, and ILLiad.
• Experience with an acquisition on demand, purchase on demand service or similar service in an academic library.
• Experience with Adobe or similar software applications used to make adjustments to scanned documents in order to provide a preferred deliverable format.
• Experience with UPS and USPS shipping, both domestic and international. policies/procedures.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$38,000-$39,000 dependent on experience and qualifications

Hours per week

40

Review Date

12/01/25

Additional Information

• Must be able to receive P-card approval and maintain P-card authorization/access
• Must be able to traverse a multi-story library facility, and book stack environment.
• Must be able to independently, frequently, and safely move and handle books weighing up to 10 pounds.
• The successful candidate will be required to have a criminal conviction check.

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