"Classroom Technology Support Analyst"

Classroom Technology Support Analyst

The Classroom Technologies Support Analyst is part of a team that installs, manages, and maintains functional, reliable, and intuitive presentation systems for classrooms, meeting spaces, and specialty locations to complement the educational goals of the University. The Classroom Technologies Support Analyst provides support in the use, function and design of classroom and meeting space technology.

This position offers an attractive weekday schedule and the opportunity to contribute to an innovative higher education environment that prioritizes best-in-class technology solutions. As part of Client Services in ITS, the award-winning Classroom Technologies team is nationally recognized for its collaborative and forward-thinking approach. Team members also benefit from opportunities for professional growth, including continuing education and development resources. Learn more about what makes Washington and Lee University a great place to work and live at https://www.wlu.edu/employment-opportunities.

Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.

Essential Functions:

• Shares responsibility as a primary responder for classroom and meeting space support requests. Prompt response time is crucial to the Classroom Technologies mission
• Provides support for personal devices (iOS, Mac, PC, Android, etc.) in the classroom environment.
• Plans and executes solutions to reported problems.
• Uses the ITS ticketing software promptly to document and manage help requests, training requests and equipment malfunctions and repairs.
• Analyzes help calls and user feedback for opportunities to implement improvements in a timely manner.
• Collaborates in the development of training and orientation programs, documentation materials, service procedures, reference materials, and other resources to effectively support operational systems and end-users.
• Remains competent and current in the industry trends and standards.
• Stays abreast of new technologies and evaluates possible impact and use. Makes recommendations based on research.
• Provides regular maintenance of multimedia equipment including firmware updates, proper cleaning and cable management.
• Maintains and organizes inventory of the department's devices including, currently installed, hot swaps and disposal for classroom and meeting space A/V.
• Provides support for digital signage hardware on campus.
• Follows the ITS Information Security Program and industry standard best practices to help ensure the confidentiality, integrity, and availability of all IT resources.
• Supports the Associate Director of Classroom Technologies with installations, upgrades, purchasing, and PO requisitions.
• Performs other duties as assigned.

Minimum Qualifications:

• Bachelor's degree or a combination of education and experience from which a similar skillset would be obtained, including two years professional experience in a "just-in-time" technical position.
• Experience in A/V technology in a higher education environment is preferred.
• The ability to understand and troubleshoot A-V systems and to configure and support classroom computers in both Windows and Apple environments.
• Knowledge of supporting A/V control systems, DSP's, Cameras, etc.
• Proficiency in Microsoft Office, videoconferencing solutions, and lecture capture solutions.
• Ability to perform A/V system checks in terms of projector alignments and focus and detect audio distortion and feedback.
• Ability to navigate network tools to troubleshoot networked devices
• Desire to understand and strive for improving variables within our control.
• An ability to think critically and reprioritize under time constraints.
• Professional and effective written and verbal communications skills.

Application Instructions

Review of applications will begin on September 15 and continue until the position is filled. Required materials include:

• Cover letter
• Resume
• Names and contact information for three professional references

Application instructions for internal and external candidates can be found at https://www.wlu.edu/employment-opportunities/jobs-at-w-l.

Position Type: Exempt, Full Time, Benefit Eligible

Minimum Pay: $63,844.00 - Pay Commensurate with Experience

Washington and Lee is an Equal Opportunity Employer seeking candidates committed to high standards of scholarship, performance, professionalism, and to a welcoming campus community. Job description requirements are representative, but not all-inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.