"Technology Support Assistant - Part Time, Catonsville & Essex Campuses"

The purpose of this class is to provide technical support to faculty, staff and students in a professional and courteous manner as well as to provide setup, troubleshooting, repair and maintenance of computer, networking and multimedia equipment and related software.

Minimum Requirements

Actively pursuing an Associates degree in an IT related field at CCBC or graduated/transferred within the past semester. Must have and maintain at least a 2.5 grade average. Knowledge of operating systems, computer hardware, audio-visual equipment, networking concepts and/or server configuration preferred.

Positions located on the Catonsville and Essex campuses

Class Specific Essential Duties

1. Respond to various types of Helpdesk tickets.
2. Troubleshoot basic problems and attempt first-call resolution, escalating as necessary.
3. Utilize Helpdesk ticketing application to enter and track trouble calls.
4. Perform routine cleaning and maintenance of computing and classroom equipment.
5. Perform other tasks as assigned.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

CCBC Part Time Benefits At A Glance

BENEFIT SUMMARY

Supplemental (Retirement Annuities) 403(b) and 457(b)

• Tax-sheltered annuities – 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
• The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).
• Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
• Deferred Compensation Plan — 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.

Parking

Free. Must obtain a parking permit from the Department of Public Safety to use on all campuses.

Sick and Safe Leave

CCBC is pleased to offer paid sick and safe leave for part-time employees. Paid sick and safe leave is earned by all part-time employees including credit and non-credit adjunct faculty, part-time associates and other part-time employees.