"Integration Support Engineer"

JOB DESCRIPTION

The Integration Support Engineer is responsible for supporting, troubleshooting, and optimizing integrations between the College’s administrative systems and third-party platforms. This role will ensure seamless data flow, support technical integrations across a variety of environments (including but not limited to Salesforce and Oracle Cloud), and collaborate with users, vendors, and technical teams to maintain system interoperability and performance.

RESPONSIBILITIES

• Collaborate with campus stakeholders and technical teams to troubleshoot and resolve issues related to system integrations, encompassing student, administrative, and departmental platforms.
• Provide Tier 2 and Tier 3 support for integrations, including cloud-based and on-premise systems (such as but not limited to Salesforce, Oracle Integration Cloud, academic platforms, and event management systems).
• Monitor, maintain, and optimize API integrations and data exchanges across supported systems, escalating complex issues as needed.
• Configure, document, and support integrations using a variety of middleware, APIs, and data connectors, ensuring reliability and adherence to security best practices.
• Assist with planning and managing upgrades and enhancements for integrated platforms, ensuring that dependencies and downstream effects are addressed.
• Build, modify, and troubleshoot automations and workflows within integrations to support evolving business and academic needs.
• Assist in the coordination, planning, and support Salesforce platform upgrades, including reviewing release notes and ensuring the compatibility of all customizations, integrations, and plug-ins.
• Build, modify, and support automations and workflows (including Flows and FormAssembly) in Salesforce to streamline institutional processes and resolve emerging issues.
• Track, document, and communicate the status of Salesforce enhancements, upgrades, and open issues to all relevant campus stakeholders.
• Performs such professional duties as may be assigned by the Director of Administrative Services or Vice President, Institutional Technology.

QUALIFICATIONS

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Information Systems, Computer Science, or related field, or equivalent combination of education and experience.
• Hands-on experience configuring and troubleshooting integrations in at least one major platform (Salesforce, Oracle, SIS, or similar).
• Hands-on experience with API integrations.
• Strong problem-solving and communication skills; ability to explain technical concepts to non-technical staff.

CHARACTERISTICS PREFERRED

• Three years’ direct experience supporting Salesforce (preferably Education Cloud) environments.
• Experience in a Higher Education IT setting strongly preferred.

PREFERRED QUALIFICATIONS

• Experience with Oracle Integration Cloud.
• Salesforce certifications (Admin, Platform App Builder, or Integration Architecture) a plus.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

An office position, work is generally sedentary but also some time is required walking to various campus locations. Lifting limited to less than 20 pounds.