Clerk, Remote Testing

Job Details

Clerk, Remote Testing

Austin Community College

The Remote Testing Clerk monitors test takers remotely using webcam and screen-sharing technology to ensure academic integrity. They verify student identities, enforce testing rules, prevent cheating, and provide basic technical support during examinations. Work schedule may include evenings, nights, and weekends.

Supervision Received and Exercised

Operates under the direct supervision of the department manager or designated supervisor. The role does not typically include supervisory responsibilities, but may occasionally provide guidance to junior staff or new hires as part of onboarding and training processes.

Description of Duties and Tasks

• Monitor students using webcam and screen-sharing technology during remote testing to ensure compliance with testing protocols and prevent academic dishonesty.
• Welcome test takers and explain testing procedures clearly.
• Verify student identities and enforce testing rules to prevent cheating.
• Document incidents and report irregularities.
• Maintain detailed logs and collaborate with the proctoring team to refine proctoring processes.
• Maintain security and confidentiality regarding student information and all aspects of testing in accordance with FERPA and established office procedures.
• Provide basic technical support during examinations.
• Perform opening and closing procedures.

Job Requirements

Knowledge: Understand and perform administrative and clerical procedures and systems; apply principles and processes for providing customer and personal services; basic principles of college-level administration; operate standard office equipment.

Skills: Maintain schedules effectively; communication skills; adherence to confidentiality laws; perform word processing and spreadsheet tasks; manage time effectively; demonstrate excellent organizational skills; work independently and within a team.

Supplemental Skills: Demonstrate attention to detail; proficiency with computers, webcams, screen-sharing, and proctoring software; proficiency in video conferencing tools such as Zoom; clear, professional verbal and written communication; create electronic presentations; use Google Workspace Docs, Sheets, and Slides.

Minimum Requirements

Education: High school diploma or equivalent. Preferred: Associate degree.

Experience: One (1) year of related experience.