College Assistant (Benefits/Retirement/Pension) - Human Resources Department

GENERAL DUTIES

• Under supervision, performs miscellaneous clerical, administrative, research or other work related to the operation of a College or other unit where such work is required on a part-time basis or for a period of limited duration.
• There is one Assignment Level for this position. All personnel perform related work. This specification describes typical assignments; related duties may be assigned as needed.
• Maximum tenure for any employee in this hourly position is 1040 hours per year.
• Performs routine clerical work; may answer and attend to telephone calls; maintain records, operate office machines (such as copier), sort and distribute mail, issue keys and identity cards, act as messenger, and perform related tasks as required.
• Types letters, memoranda, charts, and similar materials.
• Acts as cashier.
• Assists in statistical or research activities. May collect and compile data, code data for computer entry, perform data entry, and run computer reports.
• Performs clerical library work, such as sorting and shelving books, performing data entry into library systems, or binding books and periodicals.
• Assists in instructional programs, including tutoring and assisting students in areas such as reading and mathematics. May assist in speech and hearing therapy, provide musical accompaniment, and/or distribute and collect physical education equipment.
• Enters and maintains departmental records such as inventory control records, rosters, directories, and schedules.
• May operate computers, computer software, and other electronic equipment in performing assigned tasks.

CONTRACT TITLE

College Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The mission of the York College Human Resources department is to provide timely, accurate and effective HR-related services to our employees. The Human Resources department is an integral part of the college providing direct HR services to employees throughout the campus.

The College Assistant performs benefits and retirements administration duties pertaining to general benefits inquiries, benefits/retirement support services and delivers quality customer service for HR information and assistance to both internal and external constituencies. The ideal candidate will be a progressive team player engaged in the mission of York College to serve the community to the fullest extent.

Other key responsibilities include, but are not limited to:

• Greeting and communicating with York employees in-person, via email or phone for the benefits function
• Organizes, reviews and processes employee benefit/retirement information, forms and transactions
• Develops and maintains retirement/annuity reports and queries; assures data accuracy and completeness
• Assists with new hire onboarding and benefits orientation alongside the Benefits Specialist
• Responds to requests for information; troubleshoots issues, follows up and responds to employee inquiries
• Review and processing of benefits documents from HR Portal
• Composing benefits/retirements service letters, distribution of letters and forms
• Files, scans, and submits new hire paperwork to benefit/retirement vendors
• Escalating HR inquiries as necessary to appropriate HR staff

MINIMUM QUALIFICATIONS

• Must demonstrate sufficient skills to perform the duties of the assigned tasks.

OTHER QUALIFICATIONS

• One to two years of related HR, Benefits or Retirements experience
• Ability to work independently and collaboratively in a fast-paced, demanding and complex work environment
• Motivated self-starter
• Exceptional customer service.
• Excellent communication both verbal and written
• Microsoft suite with strong focus on Excel, Word
• Experience working at CUNY preferred; experience with CUNY benefits administration preferred