"Consultant, Request Design & Automation"

• Reference number: 26087
• Term: Ongoing, full-time basis
• Remuneration: $122,852 to $134,385 pa (HEW7) (inclusive of $103,811 to $113,557 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Kelvin Grove (hybrid option available)
• Open to: Current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Consultant, Request Design & Automation to join Digital Business Solutions, Administrative Division.

The Consultant, Request Design & Automation position is a key role in the DBS Service Management Office (SMO). The role will work with business stakeholders and technical teams ensuring that business needs are delivered in the Service Management tool.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. 

DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy.

The Service Management Support team provides support for the development, implementation, monitoring and continuous improvement of the Service Management tool for use by support teams within DBS and the wider QUT Service Management community.

What you need to succeed

1. Education, training and/or relevant experience equivalent to the completion of a degree in Information Technology or a related field with subsequent relevant experience. 
2. Demonstrated expertise in process review, analysis, and implementation of improvements, with a focus on enhancing efficiency, effectiveness, and alignment with organisational goals. 
3. Demonstrated expertise creating and maintaining integrations using languages such as JavaScript and/or Powershell. 
4. Strong analytical and problem-solving skills, with a demonstrated ability to identify and resolve complex issues, manage conflicts, and negotiate outcomes in a dynamic and high-demand technological environment. 
5. Excellent communication, interpersonal, and negotiation skills, including the ability to convey complex information clearly in both written and verbal formats and to engage effectively with stakeholders at all levels. 
6. Ability to work independently and collaboratively within a client-focused team, contributing technical expertise and actively participating in group decision-making processes. 

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous parental leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

Explore more benefits of life at QUT.

Belong at QUT 

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Consultant, Request Design & Automation

Job opens: 26-Feb-2026

Applications Close: 12-Mar-2026 at 11.30pm

View Position Description

How to apply:

• Start your application by clicking the "begin" button.
• Login to an existing account or reset your password
• Preview Application Form
• By choosing to continue, you agree to the privacy policy. Show Privacy Policy