"Database Services Manager"

Job Summary

Reporting to the Senior Director of Information and Data Systems and working in partnership with the Associate Director of Information Systems and Reporting, the Database Services Manager supports the philanthropic advancement of the enterprise through the effective use of database systems, managing donor, alumni, and other constituent records and serving as the lead auditor of data integrity standards. Under the Senior Director's supervision, this position serves the Division and enterprise as the primary point of contact for data integrity inquiry and data collection, lists, and ad hoc end-user reports. This position also assists with system training, policy and procedure development and ensuring high levels of data accuracy and integrity are maintained by enforcing data entry controls, conducting regular data hygiene procedures and data updates, data imports and performing continual data audits with staff training and corrective training/review.

Responsibilities

The responsibilities include but are not limited to:

• Manage the performance, integrity and security of donor and constituent databases and related management information systems and communication systems. Develops and recommends data quality audits and reporting to assess integrity and implements improvements. Develops and implement data input quality control processes to ensure efficient, accurate and complete data entry.
• Analyzes data requests to determine the needs of users and responds to ad hoc information requests from end users. Interacts with end-users of data to design and produce lists and reports that effectively meet their needs. Creates and maintains database tools such as queries, exports, and reports to generate lists and reports for end users. Manipulates, edits, and combines data from various resources (i.e. MS Excel, Raiser's Edge) to generate accurate and comprehensive lists and reports.
• Develops and documents relevant business processes for users of new or upgraded systems and provides customer support in the training and proper use of systems various Blackbaud other systems and tools used in Advancement. Builds and maintains data dictionary and relevant code tables for Advancement systems.
• Maintains interfaces between donor, alumni and university information systems. Executes data imports/exports and communicates with external data stewards (i.e. Human Resources, Registrar, DCM, IE, etc.) to facilitate accurate and consistent data feeds, as appropriate.
• Performs regular data updates and appending procedures utilizing a variety of sources (i.e. NCOA updates, email appends, phone appends) following postal standards and best practices.
• Maintain relationships with hardware, software and data subscriptions vendors, staying current on technology trends. Plan and implement technological upgrades and enhancements; reviews, tracking and related data analysis in collaboration with the Associate Director of Information Systems and Reporting
• Develops recommended standards for appeals, tracking use and monitoring performance of appeals, constituent outreach, and alumni/donor events.
• Other duties as assigned

Required Qualifications

Bachelor's degree from an accredited college or university in Computer Science, Information Science, Business Management or related field and three years of experience in data analysis, reporting, or database systems management, preferably in a non-profit or higher education setting.

Preferred Qualifications

Master's degree from an accredited college or university in Computer Science, Information Science, Business management, or related field, and two years of experience in data analysis, reporting, or database systems management, preferably in a non-profit or higher education setting. Blackbaud certification a plus (bCRE).

Knowledge, Skills, & Abilities

Ability to maintain confidentiality. Ability to learn and effectively use new software. Self-motivated, self-directed, collegial, creative, and results oriented. Must employ an advanced ability to prioritize tasks, schedules and objectives. Must be collaborative with a strong commitment to team support and positive customer service. Proficiency in Microsoft Office suite of products, particularly Excel for data manipulation and analysis. Excellent written and verbal communication skills along with strong interpersonal skills and attention to detail. Ability to train, motivate, communicate and manage staff in a high-volume goal oriented, friendly work environment. Technical understanding of constituent relationship management (CRM) database systems, preferably Raiser's Edge. Proven ability to effectively manage multiple projects with a high degree of autonomy and accuracy in an environment subject to frequent interruptions. Must stay current regarding trends and best practices in the field by reading appropriate literature, policies, reference information and other available resources as well as through conferences, conferring with vendors and with peers.

Shift/Salary/Benefits

Shift: Days/M-F (work outside of normal business hours will likely be required of an employee in an exempt level position). Pay Band: B12. Minimum Salary: $62,300/annually. Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position. Recruitment Period: 6/23/25 - Until Filled. Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays. Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University. If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage. Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle. For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation. All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success." Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited. Equal Employment Opportunity: Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today! Select University Faculty & Staff > External Applicants if you are a candidate from outside the university. Select University Faculty & Staff > Internal Applicants if you are a current university employee. If you need further assistance, please contact us at 706-721-9365. To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=286837&PostingSeq=1