Student Case Coordinator

Student Case Coordinator

locations

St Lucia Campus

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R-65069

• Student Complaints & Grievance Resolution
• Use your expertise to support fair, well-considered outcomes that reflect best practice for students
• Full-time, Permanent with a Base salary will be in the range $ 104,616 - $113,920 + 17% super (HEW Level 7)
• Based at our Vibrant St Lucia Campus

About This Opportunity

We’re seeking a motivated and detail-oriented Student Case Coordinator to support the management of student matters, including grievances, appeals and conduct cases.

As part of a collaborative and specialist team, you’ll play a key role in reviewing information, providing thoughtful advice to senior decision-makers, and contributing to ongoing enhancements across student conduct processes.

Key Responsibilities Will Include

• Experience supporting the resolution of complaints or enquiries in a fast-paced environment
• Strong analytical thinking with the ability to interpret policy and assess information
• Excellent written and verbal communication skills, including clear report writing and stakeholder engagement
• Well-developed organisational skills with the ability to manage priorities and meet deadlines
• A high level of professionalism, discretion and empathy when working with sensitive matters

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging.

About You

• Demonstrated experience managing sensitive complaints or casework, ideally within a public sector or education environment
• Strong knowledge of complaints management frameworks and administrative law principles
• Excellent investigative and analytical skills, including the ability to assess information and formulate clear recommendations
• Highly developed written and verbal communication skills, with experience preparing reports and engaging a range of stakeholders
• Proven ability to manage competing priorities, work to deadlines, and maintain a high level of attention to detail
• Strong interpersonal skills, with the ability to collaborate, consult and communicate effectively across a large and diverse organisation

Interested?

For more information about this opportunity, please contact Rod Whybird on r.whybird@uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.

When you apply, please ensure you upload a resume and cover letter summarizing how your background aligns to the ‘About You’ section.

Other Information

Pre-employment checks may include: verification of the right to work in Australia, criminal history checks and Blue Card checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing talent@uq.edu.au or calling +61 7 3365 2623.

Applications close Friday 12 June 2026 at 11.00pm AEST (R-65069).