Manager, Student Insights

Join the dynamic and innovative Swinburne Student Experience team

Fulltime, ongoing position at our Hawthorn campus

HEW 8 salary + 17% super

About the Role

The Manager, Student Insights reports to the Director, Student Experience and leads the coordination, reporting and continuous improvement activities that support the University’s student experience priorities. The role works across the Student Experience portfolio and broader University to strengthen the accessibility, awareness and effectiveness of student support services and initiatives through data-informed planning, stakeholder engagement and governance coordination.

The position provides both strategic and operational support to the Director, Student Experience and portfolio leaders by translating student insights, institutional priorities and external requirements into targeted initiatives, communications, reporting and service improvement activities. The role also leads portfolio-level reporting, committee coordination and briefing preparation to ensure timely, accurate and evidence-based information supports decision-making, compliance and continuous improvement.

Working collaboratively across the University, the Manager, Student Insights plays a key role in connecting service areas, academic units and external partners to support a coordinated and student-centred approach to service delivery. The position drives initiatives that improve student awareness and uptake of support services, strengthen stakeholder engagement and capability, and support the delivery of inclusive, accessible and high-quality student experiences across domestic and transnational education environments.

Further information about this role can be found in the attached position description.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated experience and understanding of the Higher Education sector
• Proven ability to design and deliver promotional campaigns that drive awareness and uptake of services across multiple channels
• Strong analytical capability: ability to interpret service data, and translate insights into practical actions, and evaluate impact
• Experience preparing high-quality reports, briefs and committee papers, including options analysis and recommendations

Qualifications

Relevant tertiary qualification in a related field (e.g., education, marketing, finance, data management, communications, business, analytics) and/or equivalent relevant experience

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply

Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team by emailing talentacquisition@swin.edu.au.

Applications Close: Tuesday 9th June 2026, 11pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process. For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact talentacquisition@swin.edu.au or call +61 3 9214 3550.

Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to talentacquisition@swin.edu.au.

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

#LI-SW