"ENROLLMENT GENERALIST"

To provide advanced front line customer service to undergraduate and graduate students both in-person and/or via call center regarding all Enrollment Services, including but not limited to admissions, registration, and financial aid. Responsible for assisting students in successfully completing complex enrollment services transactions and providing specific counseling to students regarding the implications and potential consequences of these transactions.

• Provides advanced one-stop enrollment support to former, current, and prospective undergraduate and graduate students with regards to admissions, enrollment, and financial aid, via in person, phone, virtual, chat, and/or email.
• Maintains efficient and accurate responses to student inquiries to ensure a high level of customer service is provided.
• Assists other UTRGV constituents (ex. parents and community members) with their enrollment related inquiries.
• Reviews undergraduate and graduate student enrollment and financial aid forms to verify accuracy and completeness.
• Serves as a liaison between students and other university departments in order to resolve routine and complex inquiries and/or manages the escalation of issues to the appropriate department.
• Conducts staff training as needed.
• Accurately and completely explains educational programs, expected outcomes, student services, and financial consideration to students, parents, and other stakeholders.
• Ensures students are aware of all crucial information, such as specific undergraduate and graduate deadlines and other deliverables.
• Advises students concerning disbursement policies and procedures.
• Maintains detailed knowledge of regulations, eligibility, and documentation requirements concerning financial aid, admissions, and registration and how to research updates and other applicable guidance.
• Demonstrates the ability to maintain confidentiality of student information and other related matters required.
• Advises students regarding specific financial aid options and the availability of other supporting programs and refers the students to the respective subject matter expert for in detail counseling.
• Provides detailed knowledge in the completion of Enrollment Services applications including but not limited to financial aid, scholarship, and admissions applications.
• Maintains up-to-date and detailed knowledge of regulations, policies and procedure regarding Admissions: undergraduate and graduate application processes, graduate application system, application completion, orientation, and deadlines; Financial Aid: financial aid process, program eligibility requirements, the financial aid process, and important deadlines; Registration: registration process, policies, graduation, and deadlines; Billing: billing process, policies, and deadlines.
• Serves as a contact person for assigned student cases and provides support for other junior and senior level staff member in their cases.
• May be responsible for hiring, scheduling, and managing student employees who support the day-today operations of Student Service Centers.
• Performs other duties as assigned.