Field Product Support Tech II

Job Summary

Field Technical Product Support Technician II

Installs, tests and repairs voice and data wiring equipment, telephone equipment or fiber optic cabling.

About UIT

University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

Responsibilities

Installing and terminating and testing voice and data wiring equipment, telephone equipment or fiber optic cabling. Maintaining documentation of time worked and materials used. Documents records of repairs and installations using various computer based programs.

Voice and Data wiring

Three years full-time work or equivalency (one year of education can be substituted for two years of related work experience) installing and terminating voice and data unshielded twisted cable, a basic knowledge of building design with an understanding of horizontal distribution required, the ability to distinguish colors and a working knowledge of Category 5 and 6 standards (EIA/TIA standards) and demonstrated human relations and effective communications skills are also required. Must possess a valid Utah driver's license. Strong computer skills preferred.

Telephone Installation and Repair

Three years full-time work or equivalency (one year of education can be substituted for two years of related work experience), experience working with electronic key systems, a working knowledge of Centrex services, a working knowledge of PBX systems, overhead paging systems, and ACD systems, strong computer skills on windows operating system also required. The ability to distinguish colors and a working knowledge of Category 5 and 6 standards (EIA/TIA standards) and demonstrated human relations and effective communications skills are also required. Must possess a valid Utah driver's license.

Fiber Optic cabling

Three years full-time work or equivalency (one year of education can be substituted for two years of related work experience) installing, testing and repairing fiber optic cabling and terminations, a working knowledge and experience using all fiber optic testing equipment and all types of fiber connectors and terminations, experience in fusion splicing and strong computer skills including Excel required. The ability to distinguish colors and a working knowledge of Category 5 and 6 standards (EIA/TIA standards) and demonstrated human relations and effective communications skills are also required. Must possess a valid Utah driver's license.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Field Technical Product Support Technician, II: Requires at least 1 year of related experience.

Preferences

A working knowledge of Auto CAD and GIS preferred. Familiarity with Service now trouble ticket system preferred.