"Financial Aid Program Specialist"

The Financial Aid Program Specialist is responsible for administering and managing federal, state, institutional, and private financial aid and scholarship programs. This role ensures compliance with all applicable regulations and provides excellent support to students and the university community. The successful candidate will demonstrate strong organizational, analytical, and communication skills, along with a commitment to the mission and values of the University of Michigan-Dearborn.

Program Administration

• Oversee the processing and administration of financial aid programs across multiple funding sources.
• Administer and reconcile financial aid funds.
• Prepare reports and provide data to external donors and organizations.

Compliance & Reporting

• Perform monthly reconciliations with the Financial Services department.
• Monitor compliance and over-award reports, making adjustments as needed.
• Evaluate financial and personal documentation submitted by applicants.
• Maintain up-to-date knowledge of federal, state, and institutional regulations.

Customer Service & Support

• Serve as the primary resource for staff and other departments regarding financial aid program administration.
• Provide support and guidance to diverse student populations.
• Determine aid eligibility using professional judgment and analytical tools.
• Troubleshoot and resolve issues related to awarding and disbursement.

Professional Development & Representation

• Stay current with changes in federal, state, and institutional policies through training and professional development.
• Represent UM-Dearborn at conferences, workshops, and training sessions.
• Contribute to special projects and office initiatives.

Required Qualifications

• Bachelor's degree.
• At least 3 years of financial aid experience.
• Knowledge of Title IV regulations preferred.
• Experience with integrated database systems (Ellucian Banner preferred) and document imaging (ImageNow preferred).
• Strong data analysis and reporting skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Proven ability to work independently and resolve complex problems.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to maintain confidentiality of financial and personal information.
• Must not be in default or overpayment on any Title IV federal programs.

Desired Qualifications

• Experience with Banner Student Information System and Ellucian Student Financial Success products (e.g., Scholarship Universe, Student Forms, Campus Communicator).