"Financial Aid Specialist/Athletic Counselor"

Job Details

Working Title
Financial Aid Specialist/Athletic Counselor

Position Number
00323A

Department
FINANCIAL AID OFFICE

Location
Norfolk, VA

Type of Position
Classified

Type of Job
Full Time

EEO Category
C Technicians

Job Description
Support the University Scholarship Coordinator and the Financial Aid Office by performing client services, processing and counseling functions and other duties, including assisting clients with their inquires and request of all processing of athletic scholarships. Perform the daily operations of document imaging, file management and maintenance using ApplicationXtender and WebXtender to electronically image and index Financial Aid documents, ensuring accessibility through the Banner database. Provide support and guidance on the use of Xtender and assisting staff in accessing documents. Ability to provide clarification of scanned documents as needed. Serve as one of the University’s essential personnel in emergency or critical situations as deemed necessary by the supervisor. Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

Type of Recruitment
(Not specified)

Knowledge, skills and abilities
Strong commitment to service orientation. Excellent organizational and time management skills. Demonstrated ability to coordinate multiple projects. Demonstrated ability to solve problems in a service environment. Excellent oral and written communication skills. Demonstrated ability to make decisions. Good knowledge of financial aid and administrative service programs. Demonstrated ability to analyze and to interpret complex program regulations and to articulate them to constituencies. Demonstrated ability to work as a team member in a complex processing and intensive public contact environment. Demonstrated ability to use MS Word, MS Office Suite, Excel and other spreadsheet software. Demonstrate ability to use scanning and indexing software. Ability to provide excellent customer service.

Special licenses, registration or certification
NONE

Education or training
None

Level and type of experience
Considerable experience in the Financial Aid profession and/or client service experience.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)
None

Conditions of Employment
Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.). Some overtime required.

Annual Salary/Hourly Rate
Salary non-negotiable $ - 40,904.00

Posting Detail Information
Job Requisition Number
S03081
Job Open To
General Public
Open Date
10/06/2025
Close Date
10/24/2025
Open Until Filled
No
Special Instructions Summary
Please submit resume and cover letter.
Criminal Background Check
The final candidate is required to complete a criminal history check.
College Home Page
https://www.odu.edu/
Department Home Page
https://www.odu.edu/finaidoffice
Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.
Reasonable Accommodation Request
If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.
Alternative Hiring Process
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor’s legal duty to furnish information.