"HR Shared Services Assistant (HR Contact Centre)"

HR Shared Services Assistant (HR Contact Centre)

locations

Wallumattagal Campus, North Ryde

time type

Full time

posted on

Posted Today

time left to apply

End Date: February 26, 2026 (14 days left to apply)

job requisition id

R000022243

PRIMARY DETAIL

Salary package - $78,954 - $85,095 - plus 17% employer's superannuation contribution and annual leave loading.

Full time, fixed term role until September 2026

Macquarie University, Wallumattagal Campus, North Ryde

The Role

A fixed term position until September 2026, and an exciting career opportunity for an someone with experience in a HR administration role or a recent HR graduate to join our HR Shared Services Contact Centre team. This role focuses on delivering HR support services, resolving enquiries, and managing escalations across the Macquarie University Group.

Reporting to the Manager (HR Service Desk), you will be scheduled on the phones and responding to HR enquiries between the operating hours of 8:00 am to 6:00 pm as part of a rotating roster.

Some of your other responsibilities will include:

Provide excellent customer service and transactional support to employees, managers, candidates, and affiliates, referring or escalating as appropriate.

Respond to and resolve enquiries (e.g. written, email, phone, or in-person) within agreed response times or escalate as required.

Assess, communicate and follow-up customer queries and ensure the correct application of the organisational requirements.

Provide efficient, consistent, and accurate transactional processing for Tier 1 and Tier 2 HR operational services.

Track and monitor employee transaction progress and follow up or redirect as required.

Maintain a high-level of data integrity and accuracy within systems.

Maintain accurate filing and storage of employment documentation ensuring record keeping and archiving is maintained in line with internal and external compliance requirements.

Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.

About You

This dynamic and fast-paced role offers the opportunity to work closely with and support a diverse range of staff while building expertise in HR systems, processes, policies, and procedures.

Success in this role requires exceptional attention to detail, strong interpersonal and communication skills, and the ability to quickly develop a thorough understanding of Modern Awards, enterprise agreements, and HR policies. Additionally, you should be adept at learning new systems and processes efficiently.

Experience with Workday and Ascender will be highly regarded.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

To Apply

To be considered for this position, please apply online and attach your resume and a separate cover letter that addresses how you meet the below selection criteria (maximum 2 pages):

Undergraduate qualifications (or progress towards completion) in business, human resources, or a related discipline

Knowledge of Modern Awards and Enterprise Agreements and employment legislation

Experience working within a busy and high-volume service environment, and consistently delivering exceptional customer service.

High attention to detail and strong organisational skills with demonstrated ability to meet multiple and conflicting priorities.

Demonstrated technical skills and ability to use systems to support service delivery.

Excellent interpersonal and communication skills (written and verbal) and strong commitment to exceptional service delivery.

Experience in building and maintaining productive working relationships with a range of internal and external stakeholders.

*This position requires a criminal record check.

For enquiries, or a confidential conversation about the role please contact Alexis Dunstan, Manager HR Service Desk - alexis.dunstan@mq.edu.au or TA Kate Williams, Talent Acquisition Consultant at k.williams@mq.edu.au.

Applications Close: Wednesday 25th of February 2025 at 11:59pm (AEST).

*** Applications will be reviewed as they are received, and we reserve the right to progress or decline an application prior to the application closing date. We also reserve the right to close the advertisement early if a sufficient number of qualified applicants is received.

Why Join Us?

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the fabulous staff benefits on offer when you work at Macquarie University.

Pre-Employment Checks

Macquarie University/Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University/Health. 

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.

Applications Close:25/02/2026 11:59 PM

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.