"HR Solutions Representative"

Job Summary

The HR Solutions Representative will respond to inquiries and requests received from employees as well as online submissions. This position will require broad knowledge base across HR functional areas as a foundation to deliver timely, professional and courteous responses to all employees on initial inquiries and transaction support and execution. It is imperative that the incumbent possess the skills necessary to perform exceptional customer service, while performing transactions with high degree of quality, accuracy and in a timely manner in accordance with agreed upon service level agreements.

Essential Functions

• Provides courteous, respectful and reliable service to HR customers, including pre-hires, active, former employees, managers, and retirees.
• Assesses and resolves customer inquiries and issues (via phone, email and chat) or escalate to the next level of service within the appropriate functional area as per the service delivery routing structure.
• Works with high quality and accuracy standards, capturing interactions within case management through case creation, update and closure.
• Learns and understands HR functional area knowledge and be able to navigate finding and using content within the knowledge base, applying it to resolve inquiries efficiently and accurately
• Answers employee and management questions regarding HR policies, processes and other human resource related matters following prescribed responses.
• Assists or participates as a team member in the review and recommendations for process improvements, automation of information and services, system applications, operational efficiency and customer services.
• Performs human resource administrative activities following the application of policies, program procedures and process guidelines and regulatory requirements.
• Processes employee status change transactions such as transfers, reclassifications, promotions, etc.
• Maintains systems of record for employees.
• Reviews change requests for accuracy, adherence to policies/guidelines, proper signature authorization and completeness.

Minimum Qualifications

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.

Experience: One (1) year of progressively responsible and directly related work experience

License/Certification: None required.

Knowledge, Skills, & Abilities

• Ability to effectively prioritize work and meet deadlines in a fast-paced environment.
• Ability to maintain confidentiality of sensitive information.
• Ability to research and identify the appropriate prescribed response to customer inquiries.
• Ability to proactively solve problems in a customer-focused environment.
• Ability to work effectively with individuals at all levels of the organization.
• Knowledge of HR practices/policies related to benefits, staffing, compensation, etc.
• Knowledge of HR-related systems and software applications.
• Knowledge of Windows-based office software, computers and operating systems

Pay Range

Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $81,931.20 to $92,934.40