"IT Manager - Engineering IT Shared Services"

IT Manager - Engineering IT Shared Services

Company:
University of Illinois at Urbana-Champaign

Job Location:
Urbana, 61820

Category:
IT Manager/Director

Type:
Full-Time

IT Manager
Engineering IT Shared Services
The Grainger College of Engineering
University of Illinois Urbana-Champaign

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an IT Manager. We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning. Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students. We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.

You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration and teamwork. We care deeply about supporting the growth of our employees and invest in employee development through mentorship, cross-functional teams, and professional development and career-advancement opportunities.

Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.

The IT Manager provides management functions and leadership to the Service Team in IT Operations division of Engineering IT Shared Services. This role ensures the delivery of reliable and scalable End User Services and continuously seeks new ways to improve and modernize those services. This position reports to the Associate Director of IT Operations in Engineering IT Shared Services

Duties and Responsibilities:

Management and supervision:

• Supervising professional IT staff assigned to team
• Providing professional growth guidance and coaching to IT professionals with varying levels of experience
• Promoting strong team development and networking opportunities
• Using performance management best practices to create a healthy environment for individual employee growth
• Overseeing the services of the team to ensure quality, reliability, and responsiveness

Team and division leadership:

• Participating on Engineering IT Leadership Team with other organizational management
• Participating on IT Operations Leadership Team to advise the Associate Director on topics related to the IT Operations division
• Leading the Service Team in new initiatives, methods, and projects to best serve the Grainger College of Engineering customers
• Using common project management methodologies to ensure team projects, tasks, and initiatives are completed in time and scope

Lead and contribute to organization or campus-wide objectives:

• Sponsoring or leading virtual, project, or task-focused teams within Engineering IT Shared Services
• Participating on campus level teams or initiatives that improve IT impacts for the Grainger College of Engineering
• Coordinating and liaising with other campus IT providers to use and improve shared or central IT services

Customer relationship management:

• Serving one or more of The Grainger College of Engineering units as a Customer Relationship Manager
• Providing a single point of contact for unit administration and customers to resolve issues around IT services, and proactively plan for the unit's future IT needs and projects
• Meeting regularly with Engineering IT staff assigned to unit and unit administrators to ensure services and activities are properly supported

Other Duties as Assigned

Minimum Qualifications:

Six (6) years of work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field, which includes supervisory or lead worker capacity. College coursework which includes Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline may be substituted as follows: 30 semester hours equals one (1) year, Associate's degree (60 semester hours) equals eighteen (18) months, 90 semester hours equals two (2) years, Bachelor's Degree (120 semester hours) equals three (3) years).
Demonstrated experience in a supervisory or lead work capacity in an IT environment.

Preferred Qualifications:

• Bachelor's Degree
• Four (4) or more years' experience hiring, training, and managing students or staff
• Two (2) years of total work experience in a supervisory or lead worker capacity in an IT environment.
• Experience working in higher education or other organization with a diffused power structure
• Demonstrated experience and/or training in customer relationships management work
• Demonstrated experience with Information Technology Infrastructure Library (ITIL) Frameworks
• Ability to think critically and propose service and structural changes to improve performance within and between teams
• Knowledge of and ability to use project management skills
• Familiarity with the technical requirements of compliance with FERPA
• Demonstrated knowledge managing hourly or professional employees
• Knowledge of HR policies and best practices for hiring, evaluating, developing, and disciplining employees
• Knowledge of customer relationship management methods and tactics
• Knowledge of the systems and operations used within the areas and departments of responsibility
• Knowledge of common project management and work breakdown methods
• Excellent oral and written communications skills
• Demonstrated ability to achieve results through others, as well as ability to deliver individual results
• Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other campus/agency units
• Ability to identify and resolve technical and personnel problems
• Ability to effectively communicate and professionally interact with all staff levels
• Ability to oversee and coordinate activities of assigned staff
• Ability to lead project or task-focused teams to successful deliverables
• Ability to plan and adjust allocations of staff and budgets to meeting team mission
• Ability to design and implement team change, workflows, and other team initiatives
• Ability to reliably deliver IT services in a continuously changing and ambiguous environment
• Ability to work across teams, divisions, and organizations to create mutually beneficial improvements and solutions
• Ability to effectively manage and resolve conflict

APPOINTMENT INFORMATION

This is a full-time Civil Service Information Technology Manager/Administrative Coordinator position appointed on a 12-month service basis. The expected start date is as soon as possible after the closing date. The budgeted salary range for this position is $85,500-$104,999. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. This position is primarily on-site, with the potential to do some hybrid work as needed, per University's Workplace Flexibility policy. Sponsorship for work authorization is not available for this position.

APPLICATION PROCEDURES AND DEADLINE INFORMATION

Applications must be received by February 26, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. Please upload your cover letter, resume, and names/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact Kelsey Marr at krok2@illiois.edu. For questions regarding the application process, please contact 217-333-2137.