IT Support / Help Desk Technicians

IT Support / Help Desk Technicians

Provide timely support services to employees with basic/first-level technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote employees. Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues. Install and support licensed and internal software/hardware. Track computer hardware and software assets. Assist with Active Directory accounts, including new hires, terminations, as well as password changes. Maintain printers and coordinate service repairs. Repair PCs, laptops, printers, monitors, etc. Escalate issues as necessary to appropriate support group.

IT Support / Help Desk Technician, I: Computer Operator will provide tier 1 technical support and implementation of computer technology solutions to Spencer S. Eccles Health Sciences Library and the Spencer F. and Cleone P. Eccles Health Sciences Education Building (EHSEB). In a team environment, the individual will participate in the delivery of computing services to in-house and remote users of the library. The individual will be the first contact for technology support for classes, instructors, students, staff, and others with questions related to computer hardware, software, audio/visual, web services, printing, and other related technologies.