Technician II, Campus Support Services

Job Details

Title: Technician II, Campus Support Services

Department: DT Campus Support Services

Campus Location: Trinity River Campus

Employee Classification: ISP - Instructional Sup

Position Type: PT - Regular

Grant Funded: No

Compensation Details: Starting Pay - $20.10

Work Hours: Varies based on department needs

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant: This is a part-time position, with a maximum of 19.5 hrs. per week

Job Summary:

This role responds to staff requests for technology, equipment, support and supplies, performs minor repairs on equipment and assists with inventory. The position produces instructional and promotional videos at the campus level using digital media and functions as a liaison to faculty, staff, and students with technology needs. The position troubleshoots and repairs technology equipment, as well as installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance/training to system users.

Primary Duties and Responsibilities:

Essential Performance Requirements: Completes scheduled technology setups; ensures equipment is in good operating condition. Ensures correct software, firmware, and updates are done to the integrated systems. Provides system testing and troubleshooting expertise on high-end A/V integrated control systems (i.e., Extron/Crestron). Responds to emergency calls for assistance/Performs repairs/adjustments on equipment. Responds to faculty and administrative requests for technology support; provides AV orientation to faculty and clients using the technology so they can utilize it effectively. Assists with maintaining inventory of all campus technology equipment. Assists in the production of digital media classroom instructional materials and marketing videos for the campus as well as maintenance of all associated documentation in the pre-production, production, and post-production stages of the video process (i.e., familiar with Adobe CS6/Premier, etc.). Assists with the installation and preparation of technology for events. Assists with equipment troubleshooting, maintenance, and research. Responsible for maintaining the schedule of campus events related to technology. Assists the district Video Support team and the Video Conferencing team as needed. Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery. Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. Instructs user in use of equipment, software, and manuals. Answers client's inquiries in person and via telephone concerning systems operation. Diagnoses system hardware, software, and operator problems. Assists with scheduling requests for equipment and software for classrooms.

Service Excellence: Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite. Completes all required training and professional development sessions sponsored through Tarrant County College (TCC). Supports the mission, values, goals, and principles of the College.

Supervision: Works under the general supervision of the assigned department leader.

Required Minimum Qualifications: High School diploma or GED and three (3) years' working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience.

Preferred Qualifications: Associate's degree.

Knowledge, Skills and Abilities: Knowledge of Creston and Extron equipment. Knowledge of advanced computer graphics and computer networking. Skilled in using and supporting microcomputers. Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication. Skilled in using computerized platforms and applications, as well as enterprise systems, including word processing, spreadsheet, and presentation software. Ability to work effectively in a collaborative environment. Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume. Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations while exhibiting strong attention to detail and organization. Ability to proactively and independently align objectives, determining if supporting tasks are being completed accurately, timely, and advancing goals.