"Manager, Salesforce"

Manager, Salesforce

The University of North Carolina at Charlotte

Posted: 19-Dec-25

Location: Charlotte, North Carolina

Internal Number: 64933

Position Number: 008074

Department: Office of OneIT (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

The Manager of Salesforce Development leads, manages, and provides hands-on technical guidance to the CRM development team. This role is responsible for ensuring the successful design, implementation, and maintenance of Salesforce in delivering scalable, student-centered Salesforce solutions across campus. Reporting to the Assistant Vice Chancellor for Enterprise Applications, this position is a working leader who actively contributes to development tasks and project completion alongside the team, and works closely with cross-functional stakeholders to ensure Salesforce is optimized for long-term sustainability and campus-wide impact.

Team Management & Development

• Lead, mentor, and manage the CRM development team, including recruitment and performance reviews
• Foster a collaborative, high-performing team culture
• Identify and support training opportunities to deepen Salesforce expertise
• Engage campus stakeholders to align Salesforce capabilities with institutional needs

Technical Leadership & Development

• Provide hands-on technical guidance and contribute directly to development tasks
• Serve as senior developer or technical lead on major initiatives
• Ensure platform architecture supports scalability and flexibility
• Maintain deep expertise in Service Cloud, Agentforce, Ascend, and Education Cloud

Project Management & Implementation

• Oversee planning and execution of Salesforce projects, ensuring timely delivery and stakeholder satisfaction
• Apply project management best practices to complex implementations and integrations
• Champion data integrity, governance, and strategic use of Salesforce data for analytics

Collaboration & Change Management

• Communicate regularly with the AVC for Enterprise Applications on platform status and needs
• Coordinate with functional leaders, vendors, and enterprise systems teams for seamless integration
• Develop and execute change management strategies to drive adoption and user engagement
• Provide training and support for new features and processes

Minimum Experience / Education:

• Bachelor's degree and 5+ years of hands-on experience with increasing levels of responsibility working with the Salesforce platform; or an
• Equivalent combination of education and relevant work experience.
• 3+ years of experience managing and mentoring technical teams.

Preferred Education Skills and Experience:

• Proven success in leading complex Salesforce implementations.
• Expertise in Service Cloud and Education Cloud.
• Advanced degree (e.g., MBA, M.Ed., MSIS, Ed.D., Ph.D.).
• Familiarity with Experience Cloud, Agentforce, Data Cloud, Ascend, Marketing Cloud, Mulesoft, and Banner.
• Experience in higher education, especially R1 institutions.