MnSCU Academic Professional 1 - Program Specialist

Job Description

The primary role of the Peace Officer Program Specialist is to provide a seamless student experience through the administration of Customized Training and academic Peace Officer programs. This position will involve the management of role player recruitment, employment and scheduling, along with the coordination of programs and class schedules. This position will also manage credentialing for adjunct and TPT instructors and background verification for students who completed the Peace Officer program, by maintaining student files in accordance to the Peace Officer program policies.

Salary Range

$23.98 - $34.69

Minimum Qualifications

1. Three (3) Years of experience in the following:
   • Program Management: Computer software applications and systems sufficient to enter data and create basic business correspondence, documents and training processes.
   • Data Entry: Skill in data entry sufficient to maintain accurate student records and reports; compile, sort and verify data accuracy
   • Customer Service Skills: Skill in customer service to provide prompt, courteous and accurate information to customers in person, on the phone, through email and other written correspondence; promptly respond to customer/ co-worker inquiries about registrations, programs, data, etc.; provide assistance/ guidance to customers/ co-workers on resolving difficult or complex issues
   • English: Knowledge of English sufficient to fluently speak, read, understand and respond to a variety of written and spoken communications, such as customer questions, detailed instructions, and procedures, data reports
   • Word Processing: Skill in word processing sufficient to use the software, such as Microsoft Word, to prepare and format letters, memos and reports and ability to check completed work for spelling, grammar, punctuation and formatting
   • Spreadsheets: Skill in using spreadsheet software applications, such as Microsoft Excel, Access to enter, compile, store and retrieve data in a variety of reports
   • Math: Knowledge of math sufficient to add, subtract, multiply and divide whole numbers, fractions, decimals, calculate percentages and use simple formulas and ability to compare the prices of items or groups of items

Preferred Qualification

• Prior leadership or management experience
• Knowledge and familiarity with MN POST requirements, processes.
• Knowledge of policies and procedures of the college/customized training, especially related to registration for all hour-based courses.
• Ability to gain acceptance for ideas in order to accomplish tasks.
• Knowledge of ISRS & rSchoolToday systems and various software programs.
• Skills in communications and interpersonal relations sufficient to provide information to staff, students and the general public.
• Highly organized and detail-oriented to maintain integrity in the student information system.
• Ability to work with others in a team setting to accomplish tasks.
• Ability to establish work priorities and ensure completion.

Other Requirements

Hennepin Technical College is currently unable to sponsor work visas or green card applications due to regulatory complexity, budget constraints, and alignment with our current hiring strategy. Applicant must be legally authorized to work in the US at the start of employment.

Work Shift (Hours / Days of work)

Day Shift - Full-Time

Telework (Yes/No)

Yes - Hybrid