"Program Coordinator"

SUMMARY: Reporting to the Assistant Dean of Students, Bloomfield College of Montclair State University, the Program Coordinator provides confidential support within the Dean of Student’s office, Bloomfield Campus. The Program Coordinator serves as a frontline problem solver for any student, family, and/or staff concerns that come to the attention of the DOS office. This position consistently delivers excellent customer service as a welcoming and professional initial point of contact for the office.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide support to the Assistant Dean of Students, Bloomfield Campus, the Director of Student Conduct, and the Associate Dean of Students and Deputy Title IX Coordinator, including but not limited to drafting correspondence, organizing documents, creating reports and presentations, and proofreading all work to ensure accuracy.
• Aid in the overall office management and provide support for departmental activities including database development and management, office projects, planning and scheduling meetings, preparing correspondence, presentations and reports.
• Update website regularly, maintain up-to-date directory and listserv for Dean of Students (DOS) staff.
• Communicate effectively with departments across campus regarding SDCL-related issues, programmatic initiatives, student concerns and conduct matters while responding to inquiries via email, phone, and onsite in a timely and professional manner.
• Arrange travel and submit reimbursements for the Dean of Students staff.
• Prepare, track, and complete purchase orders, requisitions, quick invoices, and card reconciliations.
• Manage administrative tasks associated with Foundation and Book Scholarships, Medical Withdrawals, and Course Withdrawal Exceptions.
• Assist with new student orientations and training presentations covering Title IX and Student Conduct.
• Support the student conduct sanction process by uploading all case materials into the University’s student conduct software system, update sanction records, and maintain the student conduct email account.
• Review background requests from schools, government and employment agencies, and students.
• Coordinate on-site ID card distribution services.
• Attend meetings, prepare notes in advance and distribute them as needed.
• Follow up on action items while maintaining essential records and filings.
• Provide access, develop, and/or supervise appropriate training programs for students, staff, and others; guide/instruct students and staff on the proper use of equipment to ensure proper set up and scheduling.
• Perform other duties as assigned. Management retains the right to add or change job duties at any time.

QUALIFICATIONS:

REQUIRED:

• Bachelor’s degree from an accredited college or university in social science, education, psychology, or related field.
• Minimum two years of professional experience providing direct support services to students or related fields.
• Outstanding customer service alongside excellent oral and written communication skills.
• Superior attention to detail.
• Ability to exercise discretion and judgement.
• Ability to work occasional evenings, weekends, and holidays as needed.

PREFERRED:

• Master’s degree from an accredited university in a related field.
• Professional work experience within higher education.
• Knowledge of relevant laws, state regulations, and University policies and procedures.
• Experience with webpage content maintenance.
• Ability to prepare clear, technically sound, accurate, and informative reports and correspondence.
• Strong multitasking abilities in a fast-paced environment.
• Professional work experience with financial transaction processing, budgeting, and complex procurement processes.
• High-level skills in the areas of word processing, spreadsheets, and databases; and proficiency in the use of electronic systems and platforms such as Workday, MS Office suite, Banner, 25 Live, Nest, Engage, Symplicity, and other university information systems and applications.