"Program Specialist - Wraparound I"

Job Details

Position Number: 998045, 998046, 998047

Functional Title: Program Specialist - Wraparound I

Position Type: Research

Position Eclass: EP - EHRA 12 mo leave earning

University Information: Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit: The Center for Youth, Family, and Community Partnerships engages in partnerships for healthy children and families by bridging research, policy, and practice. The Center’s mission is to build the capacity of families, service providers, researchers, teachers, and communities to ensure the health and well-being of children and youth.

Position Summary: The Program Specialist position will provide training and local coaching support in the implementation of High Fidelity Wraparound to sites including but not exclusive to Tiered Care Coordination pilot sites and SOC sites. The Program Specialist position includes training, coaching and organizational support. The position will stationed from home with frequent travel to UNCG and statewide.

Minimum Qualifications:

• Master’s degree in social work, psychology, counseling, education or Bachelor’s degree in social work, psychology, counseling, education or related and 3 or more years experience working with children, youth and/or families.
• At least three (3) years of experience in providing an evidence based behavioral health model or intervention or Child and Family Team training or facilitation.
• Experience in providing training to others, particularly in behavioral health, child welfare, juvenile justice or other related areas.
• Served as a Family Partner in NC, Credentialed as a Family Support Partner (FSP) or Youth Support Partner (YSP) on a HFW Team or a Certified Family Peer Specialist (CFPC) through the National Federation of Families, and therefore has firsthand experience with accessing and/or receiving services from the child-serving system.
• Experience in providing training from the youth or family perspective to others, particularly in behavioral health, child welfare, juvenile justice or other related areas and family driven care.

Additional Required Certifications, Licensures, and Certificates: n/a

Preferred Qualifications:

• Knowledge of implementation science and experience in using that knowledge to successfully implement evidence-based interventions in multiple communities.
• Experience in the direct provision or oversight of children’s mental health services.
• Exceptional verbal and written communication skills
• Ability to work cooperatively by demonstrating professional, ethical, and respectful behavior.
• Uses data to problem-solve and develop a continuous quality improvement process across systems and supports how other Implementation Specialists utilize data in their work with sites.
• Leadership, coaching, and teambuilding skills
• Ability to manage conflict and work well with diverse workforce.
• Works to ensure the HFW and SOC principles and values are incorporated into all aspects of work.

Recruitment Range: Commensurate with Experience

Org #-Department: Center-Youth-Families & Comm - 11504

Job Open Date: 09/24/2025

Open Until Filled: Yes

FTE: 1.000

Type of Appointment: Permanent

Number of Months per Year: 12

FLSA: Exempt

Percentage Of Time: 40%

Key Responsibility: Training Support

Essential Tasks:

• Provides foundational training in High Fidelity Wraparound for wraparound teams and other community partners tiers of case management/care coordination.
• Trains and provides support to agency leadership to ensure provision of High Fidelity Wraparound implementation.
• Works with the project manager on resolving local and systemic barriers to improved outcomes.
• Supports the lead implementation specialist’s plan for training or implementation needs.

Percentage Of Time: 40%

Key Responsibility: Provider and Community Support

Essential Tasks:

• Assists providers in interviewing and selection of staff for HFW teams.
• Provides on-site and virtual coaching and technical assistance to HFW teams.
• Tracks and supports all Wraparound team members (coach, facilitators, family and youth peer support) in moving through their certification process.
• Supports and works with lead implementation specialist on their plan to support coaches and train and credential their staff within their agencies.
• Supports the HFW teams in use of the HFW tools (Strengths, Needs, Culture Discovery (SNCD), Transition Readiness Scale, NC HFWTP monitoring tools). Works with lead implementation specialist, Wraparound team and Local Management Entity-Managed Care Organization (LME-MCO) to resolve any barriers re: referrals, connecting families to services, coordination of care across agencies and teaches wraparound team to resolve issues on their own.

Percentage Of Time: 15%

Key Responsibility: Data Analysis and Report Preparation

Essential Tasks:

• Supports the lead implementation specialist’s reporting of data to the Wraparound team and agency leadership to continually improve quality of service.
• Supports training and implementation to local HFW teams for use of the Wrapround Fidelity Index- Short Version (WFI-EZ) tool and preparing evaluation reports for Coaches, LME-MCOs and state agencies.

Percentage Of Time: 5%

Key Responsibility: Other duties as assigned

Essential Tasks: Other duties as assigned.

Physical Effort: Hand Movement-Repetitive Motions, Reading - F, Writing - F, Hearing - F, Talking - F, Standing - F, Sitting - F

Work Environment: Driving - Car/Truck - F, Inside - C