"Student Services Specialist"

Job Details

Requisition Number: S3023

Position Number: 000342

Position Classification Title: Student Services Specialist

Functional Title: Student Services Specialist

Position Type: Administration - Staff

University Information: Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit: In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

Position Summary: The Student Service Specialist serves as the primary point of contact for the University Registrar’s Office (URO). Acts as an experienced guide who accompanies students as they interact with the URO by providing the highest level of customer service, and knowledgeable support through telephone, email or face to face interaction. Serves as a first point of contact for in-person, phone, and email interactions for the URO. Handling and resolving customer issues; researching, obtaining and evaluating all relevant information to handle inquiries and issues; directing requests and unresolved issues to the designated resource; and following up on customer interactions, enrollment verification, registration, and other constituent (student, faculty, staff, alumni etc.) related duties of the URO as needed. This position requires broad knowledge of University, State, and Federal laws and regulations including the Family Educational Rights and Privacy Act (FERPA).

Minimum Qualifications: BACHELOR’S DEGREE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Preferred Qualifications: Experience with Ellucian BANNER system. Two (2) years experience in registrar’s, admissions, or academic advising role.

Alternate Option: If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Recruitment Range: $43,632 - $47,805

Org #-Department: University Registrar's Office - 10204

Work Hours of Position: Standard hours are 8 A.M - 5 P.M., M-F

Number of Months per Year: 12

Job Family: Information & Education

Career Banded Title: Student Services Specialist

Open Date: 09/26/2025

Close Date: 10/10/2025

FTE: 1.000

FLSA: Non-Exempt

Key Responsibility:

Acts as an experience guide and first point of contact, who accompanies students/staff/faculty as they interact with the University Registrar’s Office:

• Provides the highest level of customer service in all interactions with students, faculty, staff, parents/families, and community members to provide one-stop service within the University Registrar’s Office and improve the student/constituent experience.
• Provides knowledgeable support through all registration, records, scheduling, curriculum, transcript, and record procedures to make student expectations and requirements easily understandable (translate Higher Education and UNCG language to common, understandable language).
• Navigates each individual student/staff/faculty situation by applying a complex set of academic policies and procedures, while maintaining a seamless student experience.
• Becomes an advocate for the student during difficult situations while using professional discretion and judgment to refer the student to the next level of support when necessary.
• Provides timely responses, accurate information (phone/email/in person) and professional verbal and written communication.

Key Responsibility:

Analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes:

• Relate to a diverse population and to maintain composure when faced with difficult situations.
• Multitask, organize, prioritize, and track multiple projects/tasks through to completion with an attention to detail.
• Work independently while contributing to a team environment.
• Analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes.
• Establish and maintain effective working relationships with supervisors, other department staff, students, and the public.

Key Responsibility:

Responsible for Consortium and Inter Institutional forms and communication:

• Intake all Consortium and Inter Institutional forms including but not limited to verifying the completion of the form including all necessary signatures.
• Send all outgoing forms to the proper Registrar office at the respective schools.
• Communicate with students regarding requirements and deadlines.

Key Responsibility:

Manage the schedule of the front desk including student workers:

• Prepare the schedule for front desk coverage including phones/emails/live chat.

Key Responsibility:

Unspecified Responsibilities:

• Performing other duties as assigned.