Project Specialist (IVC - Enrollment Srvcs)

Summary

Customer Service Support- counter, phone, mail, filing, data entry for IVC Student Inquiry Log spreadsheet, assist students with application process, assist with other office projects and events as assigned.

Qualifications

Knowledge

• Demonstrated ability to communicate effectively, both verbally and in writing.
• Basic organizational skills with attention to detail and accuracy.
• Basic proficiency with Microsoft Office applications (Word, Excel, Outlook) or similar software.
• Basic office practices, procedures, and equipment.
• Customer service principles and telephone communication etiquette.
• Data entry and recordkeeping practices.

Ability to

• Manage multiple tasks and meet deadlines in a structured environment.
• Follow established procedures and scripts while maintaining a professional and courteous demeanor.
• Communicate clearly and effectively with diverse populations.
• Provide courteous and professional service via phone and electronic communication.
• Accurately enter and maintain data in spreadsheets and databases.
• Work independently and collaboratively in a team environment.
• Maintain confidentiality of student and institutional information.
• Maintain sensitivity to and understanding the diverse academic, socioeconomic, cultural, and ethnic backgrounds of students, including veterans and military families.
• Report to work on a regular and consistent basis, as scheduled, to assigned job.

Preferred Qualifications

• Prior experience in customer service and data entry.