Job Details

Student Services Coordinator
Brown University

To view the full job posting and apply for this position, go to: https://brown.wd5.myworkdayjobs.com/en-US/staff-careers-brown/job/Page-Robinson-Hall/Student-Services-Coordinator_REQ205236

About Brown:

Brown University is a leading research university distinct for its student-centered learning and deep sense of purpose.

About the Opportunity:

The Office of the Registrar is dedicated to providing service of the highest caliber to all of our constituents.

Responsibilities:

The Student Services Coordinator (SSC) completes a wide range of front-line service functions and serves as the primary resource for the production of transcripts and enrollment and degree verifications; matriculation and communicating with non-degree students; assisting with the processing of registration transactions as needed, and grade changes.

Qualifications

Education and Experience

Associate's Degree and two+ years of experience in a professional office setting (preferably in a university setting) with a high degree and appreciation for customer service as well as ability to multitask and utilize office software applications; or an equivalent combination of education and work experience.

Job Competencies

Ability to listen effectively to inquiries and determine appropriate individual, division, or external office that inquiry is most relevant to satisfy requestor's needs
Attention to detail, strong organizational skills, and the ability to multi-task
Excellent interpersonal and communication skills - patience, tact, good judgement, courteous demeanor even in difficult situations
Ability to learn complexities of the Brown curriculum and explain them clearly and accurately
Must be able to think and work independently and also as a member of a team
Proficient with computer applications (Banner, Word, excel, Cognos reporting tools).
Ability to quickly learn and navigate student data base systems and external web applications such as the National Student Clearinghouse
Ability to handle multiple tasks/ deadlines specific to the position and be willing to assist in other areas with clerical tasks on an as-needed basis.
Appreciation for and understanding of working with confidential information on a daily basis.

Additional Information:

Applicants are asked to include a resume and cover letter.
Background check: criminal and education verification.
During the Academic Year, the Registrar's Office operates on a hybrid (three days in the office, two days at home) schedule. During the Summer, members of the office can elect to work up to four days a week at home.