"Student Services Generalist"

Posted: 15-Jan-26

Location: Cranford, New Jersey

Categories: Advising/Counseling, Staff/Administrative

Internal Number: 11731

Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.

Campus: All

General Description:

The Student Services Generalist is the primary contact with students seeking entry into the College. The Generalist will be responsible for guiding students through the registration process by assisting with course selection leading to degree completion. The Generalist will perform academic advising functions and engage in institutional retention initiatives.

Characteristics, Duties and Responsibilities:

• Develops academic and individual action plans in caseload to guide students toward on-time graduation; implements student retention programs as needed.
• Coordinate effective communication to student caseload based on division major. This includes, but is not limited to phone calls, text messages, emails, and utilizing retention platform tools to reach out to students.
• Collaborate with the academic division on updates and trainings pertaining to any changes with the academic catalog, program policies, programs, and procedures.
• Assist students with student planning as it relates to course selection and registering for classes.
• Answer basic student inquiries regarding admissions, financial aid, directed self-placement, and hand off to Student Services Associates.
• Assists with new student orientations, financial literacy and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.
• Reads, interprets, and communicates College policies and procedures.
• Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.
• Performs related duties as assigned by supervisor.

Education Requirements:

Bachelor's degree required.

Experience:

• Outstanding customer service and communication skills.
• Experience working with diverse student populations.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Competencies and Skills Required:

• Outstanding customer service and communication skills.
• Experience working with diverse student populations.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Physical Demands and Work Environment:

• This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Some travel required.

Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled. Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.