Student Success Coach - Enrollment and Retention

Position Summary

The Student Success Coach will work as a team member in a fast-paced workplace focused on customer service and student success. This is a 12-month, full-time position that reports to the Assistant Director of Success Coaching and One Stop. The Student Success Coach will offer holistic student support and guidance with navigating college life.

Duties

• Meet with and provide success strategies to students; manage outreach and support efforts to students with a variety of academic and personal development skills necessary to achieve student success.
• Support of daily operations and student support, reporting, and troubleshooting with stakeholders to ensure holistic coaching is provided using the university’s chosen methodology in the focus areas of development.
• Assist with students’ career exploration and major fit processes to achieve academic and career goals.
• Assist and support all University retention related efforts and implement new interventions to increase student retention within the Success Coaching program.
• Provide appropriate, accurate, and timely referrals for students.
• Maintain confidentiality and accurate student records and processes and responds to academic inquiries according to established institutional and Family Educational Rights and Privacy Act (FERPA) policies.

Required Qualifications

• Earned master’s degree.
• Minimum of five years of experience in a higher education setting such as Admissions Office, Academic Advising Office, Registrar’s Office, Dean of Students Office, academic department, or relatable areas in student support, with at least two years of advising or Success Coaching experience.
• Demonstration of excellent organizational, communication, presentation, and interpersonal skills.
• Ability to work independently and as a member of a team.