Technology Support Specialist II

Position Summary

San Diego State University is looking for a customer-focused and technically skilled Technology Support Specialist II to provide advanced technology support for the campus community. In this role, you'll troubleshoot complex hardware, software, and connectivity issues, support instructional and administrative technologies, and help ensure reliable technology services that support teaching, learning, research, and daily operations across the university.

Key Responsibilities:

Technical Support & Service Delivery

• Provide advanced technical support for hardware, software, networking, and account-related issues through in-person, virtual, phone, email, and ticketing channels.
• Diagnose and resolve complex technology issues involving computers, mobile devices, printers, and peripheral equipment.
• Support core campus technologies, including Google Workspace, Microsoft 365, Zoom, Canvas, Mediasite, Adobe, and related platforms.
• Escalate complex issues when necessary and ensure timely resolution of support requests.

Systems, Security & Classroom Technology Support

• Respond to and assist with IT security incidents, including malware, virus, and cybersecurity-related issues.
• Support classroom, lab, and instructional technology environments through installation, configuration, troubleshooting, and maintenance activities.
• Deploy and maintain software systems, operating system updates, and security patches to ensure reliable and secure operations.
• Assist with technology asset tracking and inventory management activities.

Training, Documentation & User Support

• Develop user guides, knowledge base articles, and support documentation to promote self-service and technology adoption.
• Provide technology consultation and training to faculty, staff, and students on technology tools and best practices.
• Coordinate with instructional support teams to ensure technology resources meet academic and operational needs.