Testing Support Specialist

Purpose Statement

This position provides students, staff, faculty and community members with support in delivering integrated testing services. This position provides testing services to include proctoring and administering placement testing, testing for PPSC courses, standardized and industry certification testing, CLEP and DSST testing, GED and ESL testing, and other tests determined to meet students' needs. Testing Support Specialists operate testing software, including online and computer-based testing, follow regulations and technical support, and ensure the academic integrity of testing. All responsibilities are designed to advance retention practices, graduation rates, and overall student success across the institution.

Minimum Qualifications

• Completed Bachelor's degree from a regionally accredited institution OR completed Associate's degree from a regionally accredited institution with two years of professional level experience administering a variety of testing and assessment programs, teaching, or providing student support services.
• Understanding of the mission of open access institutions and their student populations.
• Demonstrated experience with Microsoft Office Suite and electronic file management.

Preferred Qualifications

• Bilingual and bi-literate proficiency in English and Spanish, including working vocabulary of higher education terminology in both languages.
• Master's degree in a related field.
• Experience proctoring and administering various testing or assessment programs, including national-level standardized exams.
• Experience in advising, career counseling, or student services in higher education.
• Experience with higher education technology platforms and ability to work with evolving technology to meet college needs.
• Experience working directly with diverse student populations and an understanding of Pikes Peak State College's mission.

Essential Functions

Test proctoring and administration

• Provide testing services including placement, standardized, and course-specific exams.
• Offer pre-test advising and evaluate placement based on academic documentation.
• Maintain test integrity and ensure compliance with testing procedures.
• Assist students with scheduling and navigating testing services.
• Troubleshoot IT issues and maintain exam computers.

Administrative support

• Support Advising & Testing operations, ensuring compliance with institutional practices.
• Update documents and marketing materials.
• Deliver excellent customer service through timely communication.

Marketing, outreach, and accountability projects

• Represent department on college committees and task forces as assigned.
• Support marketing, outreach, and equity-based service initiatives to provide equity based, culturally competent, efficient, and fair services.
• Support continuous assessment and process improvement for Advising & Testing services.