Veterans Affairs Coordinator

Veterans Affairs Coordinator

Working Title: Veterans Affairs Coordinator

State Role Title: Financial Services Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Finance

Department: 100204 - University Business Office

Pay Band: 4

Pay Rate: Pay Range

Specify Range or Amount: $48,000 - $52,953

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 04/29/2026

About JMU:

At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The University Business Office (UBO) at James Madison University is accepting applications for a Veterans Affairs Coordinator. The University Business Office is responsible for processing all charges and payments on student accounts. The office works closely with students and families, and coordinates billings, payment plans and collections efforts for the university.

Duties and Responsibilities:

• Collaborates with the Office of Financial Aid & Scholarships, Office of the Registrar, and University Business Office staff to administer military aid, including processing and posting Post 9/11 GI Bill payments as they arrive.
• Serves as a trained and qualified point of contact for Service members for military tuition assistance programs.
• Manages account logins for various federal systems to check fund availability, request funds, and coordinate the dispersal of funds to the appropriate accounts.
• Serves as point of contact to address technological concerns for families, students, and colleagues.
• Works with colleagues to determine reporting needs and create/modify reports when appropriate.
• Serves as JMU representative to the multiple vendors used by the Business Office.
• Maintains in-depth knowledge of the Student Finance Module of the Student Administration System and helps coordinate Tuition Calculation setup alongside UBO's Systems Coordinator.
• Partners with the Systems Coordinator to conduct new system functionality/patch testing.
• Ensures the University Business Office website is accessible and that content is accurate, timely, and provides information that can be used as a resource for JMU families as well as JMU faculty/staff.
• Returns unclaimed refunds to the Virginia Department of the Treasury.

Qualifications:

Required:

• Demonstrated experience producing clear, professional written materials.
• Experience delivering verbal communication while working with a diverse customer base, including both technical and non-technical stakeholders.
• Practical experience using Microsoft 365 in a professional environment, with regular use of Excel and Word for data tracking, reporting, and documentation.
• Proven track record of accurately executing multiple day-to-day tasks and special projects while managing competing priorities.
• Experience collaborating as part of a team to achieve shared goals, support operational needs, and contribute to a positive and productive workplace.
• Hands-on experience navigating multiple software systems, identifying issues, and troubleshooting or escalating technical problems to resolution.
• Demonstrated ability to work independently with minimal supervision, proactively identify issues, and follow through to resolution.

Additional Considerations:

• Knowledge of veterans tuition assistance programs.
• Knowledge of federal and state regulations pertaining to financial aid disbursements.