"Web Manager"

• DATE POSTED
• 9 hours ago
• Schedule
• Full-time
• Job Code
• 4849
• Employee Status
• Fixed-Term
• Grade
• H
• Requisition ID
• 104215
• Work Arrangement
• Hybrid Eligible, Remote Eligible

JOB PURPOSE:

Unit: Student and Academic Services Position type: 1-year fixed-term

Stanford University has an immediate opening for a full-time Web Manager within the User Experience & Design Strategy (UXDS) unit of Student and Academic Services. Student and Academic Services (SAS) has embarked on an ambitious multi-year roadmap to overhaul and improve systems, policies, and practices across the student and academic services ecosystem.

This one-year, fixed-term, hybrid (part on-campus and part remote) or fully remote position will join the UXDS team to provide support across SAS operations and initiatives and deliver a consistent standard of web management. The Web Manager will coordinate the planning, maintenance, and accessibility, as well as the design and build of Stanford-owned and generated website content and content-related services in the SAS website and web application portfolio. This will include partnering closely with internal SAS clients, distributed stakeholders, and campus partners to ensure the layout, positioning, navigation, and look and feel of content is consistent across the organization, designing and building leading-edge, high-quality, attractive, and highly usable web properties that work well on all devices and meet business needs, and serving as the subject matter expert on design solutions and usability best practices.

Inclusion and diversity are integral to Stanford’s commitment to excellence. We are interested in candidates who have demonstrated experience engaging with diversity through activities such as fostering an inclusive environment, working with students and staff from diverse backgrounds, or incorporating diverse perspectives in their work. We seek candidates who can support the vision, mission, and values of the Division of Student Affairs, and support Our Most Important Work.

In this role, you will:

Web Content Management & Oversight

• Manage 6 different websites in our SAS portfolio (Student Services, Inside Student Services, Graduate Admissions, Bechtel International Center, Office of Global Scholarships, and My Academic Path) with thousands of pages of combined content that needs to be updated regularly.
• Manage and oversee other web applications that need regular content and feature release nurturing, including the Axess portal for students, instructors, and SSOs, our degree audit gateway website, our Bulletin website, and more.
• Regularly meet with SAS colleagues to ensure content across websites is current and up-to-date and changing regularly for a fresh user experience. Ensure content, including images, is fresh and ever-changing for the homepage, top landing pages, and in news and event sections across all web properties.

User Experience Optimization

• Collaborate with colleagues on the User Experience & Product Design team, as well as partners in Stanford Web Services, to validate and test the UX of various web interfaces.
• Engage students and staff in regular feedback sessions for continuous user experience improvement.

Brand Management & Accessibility Compliance

• Uphold the university’s brand and accessibility standards across all web properties, ensuring proper use of word marks, colors, and fonts as well as on-brand images.
• Serve as the subject matter expert on design solutions and usability best practices.

Web Management & Training

• Provide regular training for SAS colleagues on our web content management system to empower them to update their own web content, and learn about new features and functionality as they roll out.
• Create on-demand help resources for web editors in SAS.

Usability Testing & Optimization

• Using a variety of available online usability tools, such as surveys, heat maps, and more, in combination with live usability testing, continuously validate and improve the usability of our web properties to ensure an optimal user experience.

Customer Service & Quality Control

• Respond to tickets from end users about our website content and user experience and quickly fix any issues that are identified.

To be successful in this role, you will bring:

Education and Experience

Bachelor’s degree and three years of relevant experience or a combination of education and relevant experience.

Knowledge, Skills, and Abilities

• Excellent oral and written communication and interpersonal skills.
• Clear understanding of web standards and usability methods.
• Knowledge of modern design concepts and solutions and usability best practices for all web devices.
• Knowledge of user profiling, usability testing, and quality assurance practices.
• Knowledge of web analytics tools and related analyses and reporting.
• Proficiency with browser and device differences and idiosyncrasies.
• Ability to present ideas in business-friendly and user-friendly language.
• Familiarity with web publishing tools.
• Working knowledge of HTML and related website development technologies and software.
• Knowledge of user experience and information architecture.
• General knowledge of office applications.

In addition, preferred requirements include:

• Proficiency in Drupal software for building websites
• Prior Stanford website experience focused on content and visual design

Working Conditions:

• This position is open to remote or hybrid work (2 days required on-site).
• Able to work evenings and weekends, as needed.

This role is open to candidates anywhere in the United States. Stanford University has five Regional Pay Structures. The compensation for this position will be based on the location of the successful candidate.

The expected pay range for this position is $37.02 - $45.67  per hour for remote positions.

The expected pay range for this position is $43.75 - $54.33  per hour for hybrid positions.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

PHYSICAL REQUIREMENTS*:

• Constantly perform desk-based computer tasks.
• Occasionally stand/walk, use a telephone.
• Frequently sitting, grasp lightly/fine manipulation.
• Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
• Strong visual acuity.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

We invite you to apply by clicking on the “Apply for Job” button. To be considered, please submit your résumé and a one-page cover letter along with your online application. 

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.