"Academic Testing Specialist (Multiple Positions) - Testing"

Founded in 1971 in Long Island City, Queens, LaGuardia Community College is one of seven community colleges of the City University of New York (CUNY). LaGuardia offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately 24,000 students. More than one-third of LaGuardia’s degree-seeking students are born outside the United States; they come from 136 countries and speak 43 heritage languages. Sixty percent are first-generation college students.

Virtually all LaGuardia students are ethnic minorities (89 percent), 58 percent are women, 27 percent are over the age of 25. Forty-six percent of associate degree students are Hispanic. Upon graduation most students transfer to four-year colleges, typically in CUNY, to complete their baccalaureate degrees. Graduates of career programs such as Nursing, Computer Technology, and Veterinary Technology enter the workforce. LaGuardia ranked fifth among U.S. community colleges in economic mobility - moving low-income students into the middle class and beyond - in studies by Stanford University (2017) and the Brookings Institution (2020). Please visit www.laguardia.edu to learn more.

LaGuardia Community College is seeking an Academic Testing Specialist (multiple positions) to assist the Testing Manager in administering the operations of the Testing Office.

In addition to the duties listed below and reporting to the Director of Testing, the Academic Testing Specialist will:

• Coordinate the administration of initial, retest and exit tests, CUNY field testing and other test administrations;
• Serve as a backup to the Testing Manager at University Council meetings;
• Collaborate with Student Financial Services to oversee the Ability to Benefit (ATB) testing for new incoming and continuing students;
• Assist with Virtual One Stop (VOS) services and enrollment events;
• Supervision and management of the Testing Office in the manager's absence;
• Reconcile student records and update student placements in CUNYfirst;
• Conducts workshops and training to part-time staff and advisement areas on testing placement procedures;
• Assists with advisement and registration processes;
• Prepares and reviews student communication materials for Support Enrollment Management departments (Admissions, Registrar, SIC) with enrollment and recruitment of new and transfer students;
• Oversee in-person and remote proctoring activities;
• Recommends improvements to lab procedures and office operations.

The Academic Testing Specialist will be required to work occasional evenings and weekends as needed.

QUALIFICATIONS

Bachelor's degree and four years' related experience required.

PREFERRED QUALIFICATIONS

• Excellent customer service experience with ability to work as a member of a team and be self-directed
• Knowledge of CUNYfirst, Accuplacer, Hobsons Connect and Retain, EAB Navigate and QLess
• Strong analytical and computer skills
• Ability to handle multiple priorities
• Proven writing ability and professional communication skills
• Flexibility and resourcefulness working in a diverse and fast-paced environment
• A high level of organization and attention to detail
• Background in education and/or management desired

CUNY TITLE OVERVIEW

Administers a College's academic testing activities under management direction.

• Supports testing development and operations for a variety of academic tests required by CUNY and/or the College
• Ensures compliance with test security protocols; oversees scoring of all administered test.
• Maintains integrity of testing data and timely notifications of results; oversees testing recordkeeping and file maintenance
• Recommends, implements and evaluates strategies to improve testing effectiveness
• Prepares analytical and statistical reports for management
• Supervises and evaluates test proctors
• Develops and maintains relationships with various College and University offices to improve testing services
• May supervise office operations and/or department budget
• Performs related duties as assigned.