Administration and Enquiry Officer

• Full-time

Job Description

• Full-time, Fixed-Term position at HEW 4 until [December 2028].
• Hawkesbury campus with flexible working arrangements.
• Salary: $77,982 – $83,022 per annum, plus 17% Super and Leave Loading.

Deliver professional administrative support that strengthens service delivery across the Pay Confidence Program.

The Opportunity

The Administration and Enquiry Officer plays a central role in supporting the daily operations of the Pay Confidence Program. You will contribute to efficient workflows by managing schedules, coordinating communications, and maintaining accurate documentation. Working as part of a busy operational environment, you will ensure enquiries are handled professionally and that information is stored and shared in line with university processes.

You will support internal and external stakeholders by providing timely responses, preparing documentation, and helping maintain smooth office coordination. Your strong organisational capability and attention to detail will support the wider team to meet deadlines and deliver high quality outcomes. With proficiency in administrative systems and Microsoft Office, you will help ensure data accuracy, effective communication, and consistent service delivery.

This role is well suited to someone who enjoys structured administrative work, can balance competing priorities, and contributes positively to a team setting. As a key enabler of operational efficiency, you will play an important part in enhancing the program’s support functions and service standards.

What Success Looks Like:

• Provide accurate and timely administrative support to the program and its stakeholders.
• Manage correspondence, schedules, and records with a professional and organised approach.
• Prepare and process documents in line with university procedures and compliance standards.
• Maintain databases, reports, and administrative systems with high levels of accuracy.
• Support enquiry resolution and effective office coordination to meet team objectives.

Please refer to the Position Description for full details.

About You

• Demonstrated experience delivering reliable and accurate administrative support.
• Strong organisational and time management skills with the ability to prioritise effectively.
• Proficiency with Microsoft Office and administrative systems.
• Clear written and verbal communication skills when working with a range of stakeholders.

Benefits

We invest in the people who make our mission possible. Beyond a rewarding career, we offer a suite of benefits designed to support your physical, financial, and family wellbeing:

• Fitness Passport: Access hundreds of gyms and pools across the state.
• Onsite Childcare: Convenient facilities with exclusive staff discounts and salary packaging options.
• Financial Benefits: Salary sacrifice options for onsite parking and novated motor vehicle leasing,
• Holistic Support: Free Employee Assistance Program (EAP) along with discounted retail and private health cover.

Application Details

• Position Enquiries: Direct to Shenayd Petemann, Senior Project Manager, Building Pay Confidence via [email protected]. Please include the job reference code REF941V. 
• Closing Date: 11:59pm, Monday 2 March 2026.
• Working Rights: You must provide evidence of full-time working rights in Australia at application.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered.

Belonging at Western

We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact [email protected].

About Western

This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.