"Campus Concierge"

Campus Concierge

locations

Campus Surry Hills

time type

Part time

posted on

Posted Yesterday

time left to apply

End Date: March 15, 2026 (16 days left to apply)

job requisition id

R29211

Casual | Part-Time (up to 30 hours per week) | Surry Hills Campus | On-Campus

Who We Are

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we’re part of a global community using business as a force for good. We believe education transforms lives, families, communities — and the world.

Our Surry Hills campus is vibrant, industry-connected and student-first. We are passionate about delivering a seamless, supportive and high-quality experience from the moment a student walks through our doors.

What’s the Job?

As Campus Concierge, you are the face of our Surry Hills campus.

Reporting to the Campus Director, you’ll deliver exceptional front-of-house service to students, staff and visitors. You’ll be the first point of contact — greeting, guiding, troubleshooting and creating a welcoming, high-energy campus environment.

This is a hands-on, fast-paced role suited to someone who thrives in a student-facing environment and enjoys solving problems in real time.

This is a casual position (up to 30 hours per week), worked within business hours 8am–6pm, Monday to Friday, fully on campus.

Key Points About This Role

Frontline Student Experience

Be the welcoming face of campus, delivering responsive, student-first service every day.

First-Step Support & Triage

Assist with ID cards, printing, LMS/email troubleshooting and manage bookings for Student Services.

Campus Operations Support

Oversee visitor logs, lockers, keys, deliveries, inductions, tours and daily campus readiness checks.

Experience & Satisfaction Focus

Positively influence NPS, Student Satisfaction and Service Level performance targets.

Continuous Improvement Mindset

Identify opportunities to improve processes and bring our CX principles to life: Accessibility, Empathy, Resolution, Personalisation, Speed and Choice.

Who You Are

Customer Experience Driven

You have proven experience delivering high-quality, energetic customer service.

Organised & Proactive

You manage competing priorities, act independently and take initiative when issues arise.

Tech Confident

Comfortable troubleshooting basic tech issues. Experience with Microsoft Dynamics is highly regarded.

Strong Communicator

Clear, professional verbal and written communication with students and stakeholders.

Work-Ready & Eligible

You must have full working rights in Australia with no restrictions. This role suits a current student or someone looking to start a career in Higher Education.

Why Join Us?

Bold, modern and agile, we’re one of Australia’s fastest-growing universities — growing from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today.

We’re student-centric, industry-connected and purpose-driven. At Torrens, you won’t just have a job — you’ll help shape student journeys in a university built for real life.

What We Offer

Study free in a course/degree related to your position

B Corp certified university – values-driven and purpose-led

Access to internal opportunities – learn, grow and move across the organisation

A vibrant, supportive campus community

Hiring Process

We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter at sebastian.pabon@torrens.edu.au for confidential support.

We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant.

To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog.

We’d love to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au

About Us

As the country’s newest and fastest-growing university, Torrens University Australia brings a fresh approach to higher education.

Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.

We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.

https://www.torrens.edu.au/about/careers-with-us

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