Administrative Clerk-Student Accounts

Alabama State University, Student Accounts, invites applications for an Administrative Clerk. This position will provide clerical and customer service support to ensure accurate, timely, and professional handling of student financial records, assist with maintaining account records, answering inquiries and supporting departmental operations related to billing, collections and account adjustments.

Duties and Responsibilities:

• Greet and assist students, parents, and visitors in person, by phone, and via email regarding account balances, payment options, and deadlines
• Receive and process incoming mail
• Prepare, organize, and maintain student financial records in both physical and electronic formats
• Assist in generating and distributing billing statements and account notices
• Respond to inquiries and provide information regarding policies, procedures, and account statuses
• Maintain the Student Account email
• Maintain confidentiality of student records in compliance with FERPA regulations
• Support the Student Accounts team with special projects, reporting, and events such as registration and payment plan setup
• Monitor office supplies, request replenishment as needed, and other duties as assigned

High school diploma or GED, additional course in office administration, accounting, or business, relevant experience in a finance related setting, preferably in higher education, customer service and/or business, must be proficient in Microsoft Office Suite, have excellent communication and interpersonal skills with a customer focused approach, and be detail oriented.