Assistant Director, Student Accounts

Company Description

Monroe Community College is a unit of the State University of New York (SUNY) and is one of only nineteen community colleges across North America selected for board membership in the League for Innovation in the Community College. Founded in 1961, MCC prides itself on providing an affordable, quality education for more than 8,500 students in the Rochester area. MCC is a large institution offering over 100 programs across two main campuses, two specialized centers, and various community sites.

Monroe Community College expects and upholds equity, inclusion, and a sense of belonging in our educational programs, policies, campus life, employment, and community involvement. We believe diversity enriches our lives and leads to understanding and appreciating our differences and commonalities. To achieve academic and institutional excellence, we actively recruit, engage, and retain students, faculty, staff, and community partners who represent the diversity of our region, nation, and world. MCC embraces inclusion and diversity, offering activities and programs to enhance the personal and professional development of faculty, staff, and students. The College welcomes candidates committed to MCC's mission of access, academic excellence, and a desire to work in a diverse and dynamic environment.

Job Description

Function of Position: The Assistant Director of Student Accounts reports directly to the Director of Student Accounts. This is a professional position involving responsibility for all phases of student accounts reporting and receiving analysis. Supervision is exercised over employees in Student Accounts.

Examples of Duties & Responsibilities:

• Adhere to the College Code of Conduct
• Contribute to and maintain an inclusive and collaborative College environment
• Maintain technological competencies utilized by the College
• Maintain the integrity of student accounts receivable records
• Ensure internal controls are strictly adhered to
• Supervise posting of financial data, reconciliation of accounts, and collection of payments; authorize correcting entries as appropriate
• Schedule work and set work priorities to ensure adherence to deadlines
• Reassign staff in response to workload to maintain equitable work distribution
• Prepare monthly reconciliation of general ledger accounts
• Approve payment vouchers
• Participate in the annual fiscal audit by supplying supporting documentation
• Coordinate and schedule student billing
• Investigate and resolve student account problems/complaints
• Act on behalf of the Director in his/her absence
• Review the general ledger reconciliation prepared by the support staff
• Serve as a member of the Controller's Committee in the review, development, and implementation of ideas, procedures, and goals related to the Controller's Operation
• Assist the Director in the preparation of the annual departmental budget
• Work closely with IT staff in matters related to the Banner database and any other peripheral system associated with student accounts
• Act as a liaison between the College and outside parties regarding contracts and billing matters
• Supervise assignment of delinquent accounts for collection
• Monitor bank services and report problems as appropriate
• Coordinate the timing and implementation of the reclassification for non-resident tuition
• Serve as the Student Accounts Office liaison for Academies
• Administer the drop for non-payment program under the supervision of the Director
• Oversee the electric refund program and third-party payment program
• Reconcile and prepare payments for the college's auxiliary service for payment of charges collected by the college on their behalf
• Ensure student accounts have been updated with Title IV authorization
• Review and identify fee assessment errors, process necessary adjustments
• Facilitate Tuition Refund Appeal process
• Coordinate cross-training efforts for Student Accounts Office employees with other Student Service offices
• Supervise Student Accounts Office staff
• Oversee the dual enrollment third-party payment/scholarship program
• Serve on various committees as assigned by the Director
• Perform various other duties/responsibilities as assigned

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth, which includes seeking ongoing training in diversity, equity, and inclusion to better serve students.

Requirements

Required Qualifications:

• Earned a bachelor's degree in business or a related field from a regionally accredited higher education institution
• Three years of progressively responsible management experience in business operations

Preferred Qualifications:

• Experience in Higher Education
• Experience using Banner software
• Experience in managing a Student Accounts Office
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information

Salary: Salary is determined based on experience, internal equity, and college budget. This position has a starting salary of $65,000 and may increase depending on the mentioned factors.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedules. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

Notice of Non-Discrimination

Annual Campus Security & Fire Safety Report

Application Instructions

Interested applicants must apply online and create an account by clicking on the Apply Now tab. Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ page for guidance using our online system. Please contact us if you need assistance applying through this website.

Applicants MUST submit the following documents to be considered for this position:

• Resume/CV
• Cover Letter

Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing their foreign academic accomplishments to standards in the U.S.

As part of the application process, all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.