"Collection Representative (U) (3282.1)"

Under general supervision, a Collection Representative contacts and follows up with customers and other necessary parties regarding payment or repayment of loans and/or any past due accounts. SIU School of Medicine does not participate in the E-Verify program. Employment eligibility will be verified in accordance with applicable state and federal laws.

1. contacts, advises, and counsels customers regarding collection procedures;
2. confers with lenders or creditors to recommend alternatives in handling specific account problems; determines the collection process to be followed in order to resolve simple account problems;
3. determines that appropriate billing procedures have been completed, if not, follows the appropriate course of action required to accurately complete the billing procedure;
4. determines a feasible payment plan for customers following an investigation and analysis of their personal financial position;
5. assigns and/or assists with clerical duties including typing, sorting mail, filing, etc.;
6. enforces and implements a program's rules and regulations;
7. researches account problems and recommends needed course of action for resolution of individual cases;
8. enforces relevant University/Agency policies and procedures regarding payment of accounts; makes all appropriate entries of action taken on each account;
9. negotiates and sets-up agreements with customers for resolution of past due accounts; reviews customer's payment agreement deadlines and examines their current payment record;
10. analyzes student accounts, on an individual basis, and other pertinent facts for release or temporary release of financial holds allowing students to register for the upcoming semester;
11. maintains data in accordance with record retention requirements on all counseling and collection activities;
12. reports customer feedback and identifies problems and trends to higher-level personnel;
13. performs basic accounting functions related to collection activities;
14. determines methods for securing default payments;
15. performs other related duties as assigned.
16. Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:
17. college course work that included courses in finance, accounting, business administration, or business management, or a closely related field: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's degree (120 semester hours) equals three (3) years (36 months)
18. collection, consumer credit, or business experience that required knowledge of collection methods and procedures

About Southern Illinois University - School of Medicine: SIU School of Medicine was established in 1970 with a mission to educate physicians for central and southern Illinois. We are a medical school with four areas of excellence: medical education, patient care, research and community service. SIU School of Medicine provides education to undergraduate medical students, medical and surgical residents, fellows, and physician assistant students. Our clinical practice, SIU Medicine, includes a team of more than 250 health care professionals including university physicians and faculty members who are collectively dedicated to providing excellent medical care, advancement of care through research, and training the next generation of physicians. As the premier provider of health care services, SIU Medicine offers both primary care and specialized treatment services including preventative and diagnostic. SIU works in partnership with hospitals and clinics throughout central and southern Illinois to meet the health care needs of our communities.