"Operations Analyst"

Job Description

Operations Analyst
SUNY Brockport

Salary: $57,151.00 - $58,000.00 Annually
Location: SUNY Brockport
Job Type: Professional Full-Time
Job Number: 2500174
Division: Administration and Finance
Department: Student Accounts and Accounting
Opening Date: 08/28/2025

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

SUMMARY

SUNY Brockport is accepting applications for an Operations Analyst in the Student Accounts & Accounting area. The Operations Analyst will execute a variety of fiscal tasks, including account reconciliations related to disbursement of various financial aid funding programs; research and analysis of individual student accounts; and execution of the daily cash reconciliation process. They will execute all aspects of Veteran, ROTC, Army, Navy, and other state and federal Military scholarship and grant billing and payment, ensuring compliance with related state and federal regulations. The position will perform intake for both NYS Tuition Residency Applications and the University Tuition Refund Committee. The person in this role will also staff the department's service counter, manage the department email account, and staff the departmental phone system, and is required to provide consistently courteous, professional and accurate assistance to all internal and external customers, while maintaining the confidentiality of sensitive customer fiscal and personal data.

JOB FUNCTIONS

Essential Functions:
The Operations Analyst will work as a collaborative and strong contributing member of the Student Accounts and Accounting team. They will perform a variety of front-line customer service responsibilities, including staffing the departmental phone line, the departmental service counter, and the departmental email account, providing prompt, accurate, efficient and professional responses to all customers, both internal and external. They will process student payments via the Ellucian Banner system; accurately reconcile resultant cash drawer on daily basis; accurately process departmental deposits and other non-student payments; utilize Nelnet/QuikPAY, HESC and other complex software systems to research and accurately interpret student and other financial data. The Operations Analyst will regularly review departmental website content, identify potential improvements, offer suggestions for revisions, and coordinate related updates with the campus Web Team.

The Operations Analyst will execute a variety of fiscal tasks, including account reconciliations related to disbursement of various financial aid funding programs; research and analysis of individual student accounts; and execution of the daily cash reconciliation process. They will execute all aspects of Veteran, ROTC, Army, Navy, and other state and federal Military scholarship and grant billing and payment, ensuring compliance with related state and federal regulations. The position will perform intake for both NYS Tuition Residency Applications and the University Tuition Refund Committee, and will provide clear, accurate and concise policy-related advising to students/families seeking information.

The Operations Analyst will counsel students regarding their financial obligations/options, accept/process student account payments by cash, personal check, credit cards and electronic means, and receive and receipt miscellaneous payments including departmental deposits. They will be responsible for reviewing, interpreting and testing information in all department systems, and will communicate that information to students & families in a professional and courteous manner. They will accurately interpret policies of the office, the University, NYS and the federal government and will enforce those policies at all times. Incumbent will adhere to and support all departmental and University policies.

• Performs fiscal tasks, including account reconciliations related to disbursement of various financial aid funding programs; research and analysis of individual student accounts; and execution of the daily cash reconciliation process
• Counsels students regarding their financial obligations/options, accept/process student account and other payments
  • Performs a variety of front-line customer service responsibilities, including staffing the departmental phone line, the departmental service counter, and the departmental email account, providing prompt, accurate, efficient and professional responses to all customers, both internal and external
  • Maintains and reconciles daily cash transactions; administer federal, state and private financial aid awards; understand and maintain compliance with applicable federal regulations
• Accurately executes required operational processes via Banner, SUNY, NYS, Nelnet, and other software systems
• Researches, analyzes and resolves discrepancies in regard to institutional, NYS, and other scholarship & grant programs; initiate corrective action as appropriate
• Executes all aspects of Veteran, ROTC, Army, Navy, and other state and federal Military scholarship and grant billing and payment, ensuring compliance with related state and federal regulations
• Regularly reviews departmental website content, identify potential improvements, offer suggestions for revisions, and coordinate related updates with the campus Web Team
• Performs intake for both NYS Tuition Residency Applications and the University Tuition Refund Committee, and will provide clear, accurate and concise policy-related advising to students/families seeking information
• Serves as first backup for tasks including QuikPAY (online payment/services) analyses and reconciliation(s); daily refund check processing, including check printing; Dual-Enrollment programs; EOP disbursement; and Global Education deposits and adjustments
• Serves as contributing member of various University and state-wide committees as directed, including those related to campus and/or departmental initiatives, Faculty Senate, Banner Steering Committee, SICAS FAUG, etc.

REQUIREMENTS

Required Qualifications:

• Bachelor's degree by time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university
• Minimum of three years of professional work experience in a customer service environment, with proven experience resolving escalated customer situations
• Demonstrated professional cash handling experience
• Demonstrated high level experience with software/database and computerized financial systems
• Demonstrated knowledge and experience using Excel at an advanced level
• Ability to work effectively with students, public, university community and external constituencies, with an appreciation for cultural and group differences

Preferred Qualifications:

• Professional experience working in an Accounting or Bookkeeping operation
• Demonstrated high level professional experience with student enterprise software/database and computerized financial systems; Ellucian/Banner preferred
• Professional experience with NY State and/or SUNY financial/accounting system
• Professional experience in higher educational setting; college or university Student Account operation
• Professional experience with private, NYS and federal Financial Aid (loans, grants)

ADDITIONAL INFORMATION

Work Schedule: 40 hours/week: Monday-Friday, 7:45am - 4:15pm
Benefits: This position is benefits eligible. Find out more about benefits at Careers@Brockport.

Application Instructions: This position is not eligible for visa sponsorship. Visit jobs.hr.brockport.edu to complete an application including your cover letter that addresses required and preferred qualifications, resume/CV, and contact information for three professional references.